Onboarding Specialist
2024-11-21
USA
Automox
Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U! OVERVIEW
At the heart of our work here at Automox is a mission to create easier work for today’s IT teams. We are seeking a motivated Onboarding Specialist to be a key member of the Customer Experience team and deliver on our core value of Customer Focused. You will evangelize our modern cloud native IT Operations platform to new customers, and assist in deploying and integrating Automox’s platform within their unique environment.
This role requires a self-motivated individual and great teammate who is passionate about SaaS software and this space. Successful candidates will have demonstrated the ability to effectively interface and communicate to fellow IT and Security Ops, system admins, managers, and levels up to the CTO.
WHAT YOU’LL BE DOING
Deliver onboarding for new Saas customers located in US, EMEA, and APAC regions
Act as a Subject Matter Expert (SME) to educate customers in the use of the Automox platform throughout their onboarding journey
Understand customer context and goals and provide product information to best serve those goals.
Build customer trust and relationships through education and technical knowledge.
Optimize customers’ product setup for the quickest path to success.
Work closely with Customer Success as the technical onboarding expert to deliver onboarding objectives including:
Educate customers about the setup, use, and best practices of the Automox platform
Assist with implementation and deployment of the solution in customer environment
Balance multiple onboarding engagements concurrently
Ensure policies are executing aligned with best practices and customer’s business needs/goals
Troubleshoot implementation issues encountered during onboarding
Provide summary notes after each onboarding session and closure communication upon completion of each onboarding engagement
Create, manage, and deliver engaging webinars for customers, ensuring a comprehensive introduction to the Automox platform.
Partner with Sales, Customer Success and Support throughout each onboarding engagement to keep them abreast of progress, challenges, and opportunities.
Research and evaluate technologies and create knowledge base articles that capture new information for reuse throughout the organization and for end-users
Escalate issues to Support in a timely manner for resolution
Bring a customer focused attitude and enjoy all that comes with creating meaningful customer experiences
WHAT YOU BRING TO THE TABLE
Experience supporting customers as an Onboarding Specialist, Systems Analyst, Support Engineer or other solutions-oriented role
Knowledge and experience managing macOS, Windows, and/or Linux devices/environments
Demonstrated ability to effectively communicate and collaborate with a diverse and international customer base
Experience with configuration management tools and software deployment methodologies
Self-starter, proactive, motivated, responsible with a passion for customer engagement- own problems and deliver solutions
Comfortable with, and enjoy, solving complex technical problems, you don’t get frustrated with complexity or difficult customers
Ability to convey/articulate value-based propositions at various levels of technicality based on audience. (From Sys Admins to C-level)
The ability to work cross-functionally, lead projects, and make things happen
The opportunity to give direction to the customer to complete assignments using established guidelines, procedures, and policies excites you
Willingness to become an expert in multiple platforms: Windows, macOS, Linux
LOCATIONWe are a fully distributed company with remote employees in concentrated areas across the United States.***Note: We currently don't hire in California or New York metro***
EMPLOYMENT AT AUTOMOX✅ Must be able to pass a federal, state, county background check✅ Complete a local in-person verification
TOTAL REWARDS: Thrive with UsBeyond the Status Quo Work from almost anywhere in the USA***Competitive SalaryEquity for Full-Time Employees 401K MatchFlexible PTO, generous sick time policy$20 a month to connect virtually with colleagues
Health & Wellness Comprehensive Health Plans with generous employer contributions100% Company-paid Short Term/Long Term Disability and Life Insurance Company HSA Contribution: $100-$150-$200 per month based on tier Gender Affirmation Coverage
Happiness & Well-Being $50 per month Lifestyle Spending Account Internet Reimbursement - $50/month $750 Home office stipend‍‍ $10k Adoption BenefitComprehensive Family Planning Coverage
We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
We are not able to sponsor work visas for this position at this time.
https://patch.automox.com/rs/923-VQX-349/images/Notice-of-Right-to-Work.pdfhttps://patch.automox.com/rs/923-VQX-349/images/E-Verify-Participation-Poster.pdfThe salary range listed is the base pay range for this position. In addition, the total compensation package includes bonus, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location.Compensation$68,000—$82,000 USD
At the heart of our work here at Automox is a mission to create easier work for today’s IT teams. We are seeking a motivated Onboarding Specialist to be a key member of the Customer Experience team and deliver on our core value of Customer Focused. You will evangelize our modern cloud native IT Operations platform to new customers, and assist in deploying and integrating Automox’s platform within their unique environment.
This role requires a self-motivated individual and great teammate who is passionate about SaaS software and this space. Successful candidates will have demonstrated the ability to effectively interface and communicate to fellow IT and Security Ops, system admins, managers, and levels up to the CTO.
WHAT YOU’LL BE DOING
Deliver onboarding for new Saas customers located in US, EMEA, and APAC regions
Act as a Subject Matter Expert (SME) to educate customers in the use of the Automox platform throughout their onboarding journey
Understand customer context and goals and provide product information to best serve those goals.
Build customer trust and relationships through education and technical knowledge.
Optimize customers’ product setup for the quickest path to success.
Work closely with Customer Success as the technical onboarding expert to deliver onboarding objectives including:
Educate customers about the setup, use, and best practices of the Automox platform
Assist with implementation and deployment of the solution in customer environment
Balance multiple onboarding engagements concurrently
Ensure policies are executing aligned with best practices and customer’s business needs/goals
Troubleshoot implementation issues encountered during onboarding
Provide summary notes after each onboarding session and closure communication upon completion of each onboarding engagement
Create, manage, and deliver engaging webinars for customers, ensuring a comprehensive introduction to the Automox platform.
Partner with Sales, Customer Success and Support throughout each onboarding engagement to keep them abreast of progress, challenges, and opportunities.
Research and evaluate technologies and create knowledge base articles that capture new information for reuse throughout the organization and for end-users
Escalate issues to Support in a timely manner for resolution
Bring a customer focused attitude and enjoy all that comes with creating meaningful customer experiences
WHAT YOU BRING TO THE TABLE
Experience supporting customers as an Onboarding Specialist, Systems Analyst, Support Engineer or other solutions-oriented role
Knowledge and experience managing macOS, Windows, and/or Linux devices/environments
Demonstrated ability to effectively communicate and collaborate with a diverse and international customer base
Experience with configuration management tools and software deployment methodologies
Self-starter, proactive, motivated, responsible with a passion for customer engagement- own problems and deliver solutions
Comfortable with, and enjoy, solving complex technical problems, you don’t get frustrated with complexity or difficult customers
Ability to convey/articulate value-based propositions at various levels of technicality based on audience. (From Sys Admins to C-level)
The ability to work cross-functionally, lead projects, and make things happen
The opportunity to give direction to the customer to complete assignments using established guidelines, procedures, and policies excites you
Willingness to become an expert in multiple platforms: Windows, macOS, Linux
LOCATIONWe are a fully distributed company with remote employees in concentrated areas across the United States.***Note: We currently don't hire in California or New York metro***
EMPLOYMENT AT AUTOMOX✅ Must be able to pass a federal, state, county background check✅ Complete a local in-person verification
TOTAL REWARDS: Thrive with UsBeyond the Status Quo Work from almost anywhere in the USA***Competitive SalaryEquity for Full-Time Employees 401K MatchFlexible PTO, generous sick time policy$20 a month to connect virtually with colleagues
Health & Wellness Comprehensive Health Plans with generous employer contributions100% Company-paid Short Term/Long Term Disability and Life Insurance Company HSA Contribution: $100-$150-$200 per month based on tier Gender Affirmation Coverage
Happiness & Well-Being $50 per month Lifestyle Spending Account Internet Reimbursement - $50/month $750 Home office stipend‍‍ $10k Adoption BenefitComprehensive Family Planning Coverage
We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
We are not able to sponsor work visas for this position at this time.
https://patch.automox.com/rs/923-VQX-349/images/Notice-of-Right-to-Work.pdfhttps://patch.automox.com/rs/923-VQX-349/images/E-Verify-Participation-Poster.pdfThe salary range listed is the base pay range for this position. In addition, the total compensation package includes bonus, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location.Compensation$68,000—$82,000 USD