Operational Excellence Project Manager
2024-08-18
USA
Employer Direct Healthcare
About Employer Direct Healthcare
Employer Direct healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees and the family members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.
EDH is the market leader for Independent Centers of Excellence (CoE). We have challenged the status quo in healthcare by bringing top quality surgeons within reach of all. Our surgeon-first model is the largest and most accessible network (3-4x larger than our peers), which has delivered an ROI 3x our peers. We serve hundreds of self-funded plan sponsors across 1000+ employers, representing over 4 million people across the U.S. We've saved our clients over $700 million since we were founded!
Ultimately, the US healthcare system at-large is flawed. Costs continue to rise while life expectancy stagnates. We are moving the needed on this problem by improving surgery outcomes - making people healthier - and lowering healthcare costs at the same time.
About You:
You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.
If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.
Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.
Job Overview
We are looking for a Project Manager who will be responsible for assessing the performance of our Member Services teams who communicate with our members and internal stakeholders. The Operational Excellence Project Manager will monitor the member journey for success. In addition, partner with the OPEX team to assess friction points within the member journey to identify improvement opportunities and confirm procedures driving targeted results. The OPEX PM will routinely perform cross-functional responsibilities to analyze business challenges, data problems, and process inefficiencies. For this position, it is essential to be responsible, a knack for delivery, good time management habits, data analyst skills, and an attitude focused on member experience.
Remote (Travel Required)
Responsibilities and Duties
Develop functional requirements for new and existing systems, data loads, jobs and processes.
Translate information requests from internal customers involving ambiguity into actionable tasks
Gather and document business requirements, systems flow, data flow, data dependencies and functional design.
Facilitate requirements gathering sessions, solution analysis, project kickoffs, standups and status meetings.
Manage inbound request queue, prioritize requests, and communicate status with stakeholders.
Create and manage project plans for long running initiatives and coordinate with team day to day progress.
Track and report work status for team, people assignments and work completion.
Provide project status reports and executive summaries as required.
Own and manage the change management and release management process.
Qualifications
Bachelor's Degree in education, healthcare administration, analytics or related field
Minimum of 2 years in a project manager (or related) role, within a service center preferred
Experience on the front-line interacting with customers
Strong analytical and independent judgment skills to make effective decisions quickly
Detail oriented and consistent within and across project management
Strong written and verbal communication skills
Proficient in Microsoft Office (Word, Powerpoint, Excel)
Key Competencies
Effective Communication
Accountability
Detail Oriented
Analytical Thinker
Organization
English composition and writing skills
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Short & Long Term Disability
Life Insurance
401k with company match
Paid Time Off
Paid Parental Leave
Employer Direct Healthcare does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Employer Direct healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees and the family members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.
EDH is the market leader for Independent Centers of Excellence (CoE). We have challenged the status quo in healthcare by bringing top quality surgeons within reach of all. Our surgeon-first model is the largest and most accessible network (3-4x larger than our peers), which has delivered an ROI 3x our peers. We serve hundreds of self-funded plan sponsors across 1000+ employers, representing over 4 million people across the U.S. We've saved our clients over $700 million since we were founded!
Ultimately, the US healthcare system at-large is flawed. Costs continue to rise while life expectancy stagnates. We are moving the needed on this problem by improving surgery outcomes - making people healthier - and lowering healthcare costs at the same time.
About You:
You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.
If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.
Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.
Job Overview
We are looking for a Project Manager who will be responsible for assessing the performance of our Member Services teams who communicate with our members and internal stakeholders. The Operational Excellence Project Manager will monitor the member journey for success. In addition, partner with the OPEX team to assess friction points within the member journey to identify improvement opportunities and confirm procedures driving targeted results. The OPEX PM will routinely perform cross-functional responsibilities to analyze business challenges, data problems, and process inefficiencies. For this position, it is essential to be responsible, a knack for delivery, good time management habits, data analyst skills, and an attitude focused on member experience.
Remote (Travel Required)
Responsibilities and Duties
Develop functional requirements for new and existing systems, data loads, jobs and processes.
Translate information requests from internal customers involving ambiguity into actionable tasks
Gather and document business requirements, systems flow, data flow, data dependencies and functional design.
Facilitate requirements gathering sessions, solution analysis, project kickoffs, standups and status meetings.
Manage inbound request queue, prioritize requests, and communicate status with stakeholders.
Create and manage project plans for long running initiatives and coordinate with team day to day progress.
Track and report work status for team, people assignments and work completion.
Provide project status reports and executive summaries as required.
Own and manage the change management and release management process.
Qualifications
Bachelor's Degree in education, healthcare administration, analytics or related field
Minimum of 2 years in a project manager (or related) role, within a service center preferred
Experience on the front-line interacting with customers
Strong analytical and independent judgment skills to make effective decisions quickly
Detail oriented and consistent within and across project management
Strong written and verbal communication skills
Proficient in Microsoft Office (Word, Powerpoint, Excel)
Key Competencies
Effective Communication
Accountability
Detail Oriented
Analytical Thinker
Organization
English composition and writing skills
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Short & Long Term Disability
Life Insurance
401k with company match
Paid Time Off
Paid Parental Leave
Employer Direct Healthcare does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.