Operations Executive - Receptionist en Barcelona
2026-10-19
Barcelona, España
Descripción de la oferta
Duración de la oferta: hasta el 04/05/2027.FuncionesEmerald Stay Eterniti? is? the? leading? operator? of? vacation? rentals? in? iconic? holiday? destinations,? led? by? a? passion? for? excellence,? authentic? adventures,? and? hospitality.? With? over? €2? billion? in? assets? under? management,? we? operate? 800+? chalets,? villas? and? apartments? under? 3? consumer? brands:? Emerald? Stay? (our? 4*? brand) ,? Bo? House? (our? 5*? brand)? and? Verbier? Exclusive? (our? palace? brand) .? Our? guests? can? discover? our? properties? in? more? than? 25? exceptional? destinations? across? Europe? and? North? America.? To? describe? our? workplace? culture? in? a? nutshell:? we’re? demanding? and? caring.? As? a? team? member,? expect? to? be? challenged,? empowered? and? to? grow? through? this? professional? experience. As? one? of? our? Operations? Executives,? your? responsibilities? will? include? but? not? be? limited? to? the? following.? In? brief,? the? role? is? similar? to? a? hotel? Front? Office? position,? but? within? a? remote? hospitality? environment. RESPONSIBILITIESYour? main? objective? is? to? deliver? a? great? experience? to? all? our? stakeholders. Guest? Relations: Liaising? with? guests? before,? during? and? after? stay,? by? e- mail,? WhatsApp? and? telephone. Arranging? some? extra? services? such? as? airport? transfers? and? at- home? massages. Coordinating? special? guests? requests? with? the? local? staff? in? our? destinations. Overseeing? arrival? management,? ensuring? all? guest? registrations? are? completed? and? followed? up? when? needed. Handling? guest? complaints? with? empathy? and? professionalism,? offering? solutions? or? compensations? when? appropriate. Closing? and? sending? the? invoice? to? our? guests? at? the? end? of? their? stay;? collecting? extra? money? if? needed,? liaising? with? them? in? case? of? damages. Collecting? feedback? from? guests? to? keep? improving? our? services. Concierge? &? additional? services: Developing? the? destinations? under? your? responsibility? by: Creating? and? updating? extra-service? processes. Keeping? destination? pages? up? to? date? with? new? recommendations? (restaurants,? activities,? etc. ) . Acting? as? the? main? point? of? contact? for? colleagues? needing? support? or? information? regarding? your? destinations. Depending? on? the? seasonality? as? well? as? your? bandwidth,? skills? and? interest,? you? may? be? involved? with? other? aspects? of? our? operations. KEY? INFORMATION? ON? THE? POSITIONEmployment? start:? As? soon? as? possibleOffice? address:? Talent? Garden? coworking? -? Carrer? de? Ramon? Turró? 169A,? Barcelona. Work? days? and? work? hours? may? vary,? we? work? in? hospitality.? You? would? work? every? other? weekend? and? have? days? off? during? the? week? in? lieu. We? have? a? flexible? home? office? policy:? with? us,? you'll? work? at? the? office? two? days? per? week? (Tuesdays? and? Wednesdays)? -? the? rest? of? the? time,? it's? up? to? you. The? recruitment? process? in? a? nutshell: Step? 1:? Screening? call? Step? 2:? Case? studyStep? 3:? Video? interview? with? our? Operations? Manager? &? Operations? SupervisorStep? 4:? Reference? checkRequisitosABOUT? YOUThe? must- haves: You? have? at? least? 2? years? of? experience? working? at? the? front? office? of? a? 4*? or? 5*? boutique? hotel. Ideally,? you? also? have? experience? working? at? a? fast- growing? company? -? you? understand? that? responsibilities? will? evolve? quickly? as? the? company? grows. You? love? interacting? with? guests? and? all? types? of? partners? and? can? naturally? establish? great? relationships? with? people;? your? interpersonal? and? team? collaboration? skills? are? excellent. You? have? strong? organizational? and? communication? skills,? both? written? and? verbal. You? are? good? at? managing? stress? and? do? not? get? easily? overwhelmed. You? are? detail- oriented,? open- minded? and? positive. You? can? multitask? and? work? in? an? independent? way. You? have? a? can- do? attitude,? are? not? afraid? to? take? ownership? and? be? flexible. You? speak? and? write? English? and? French? perfectly. The? nice- to- haves: You? have? worked? with? Mews? before,? our? amazing? Property? Management? System. You? have? experience? working? in? operations? at? a? short- term? rental? company. You? are? passionate? about? hospitality? and? innovation? in? the? industry. You? speak? Spanish? or? any? other? language.
Duración de la oferta: hasta el 04/05/2027.FuncionesEmerald Stay Eterniti? is? the? leading? operator? of? vacation? rentals? in? iconic? holiday? destinations,? led? by? a? passion? for? excellence,? authentic? adventures,? and? hospitality.? With? over? €2? billion? in? assets? under? management,? we? operate? 800+? chalets,? villas? and? apartments? under? 3? consumer? brands:? Emerald? Stay? (our? 4*? brand) ,? Bo? House? (our? 5*? brand)? and? Verbier? Exclusive? (our? palace? brand) .? Our? guests? can? discover? our? properties? in? more? than? 25? exceptional? destinations? across? Europe? and? North? America.? To? describe? our? workplace? culture? in? a? nutshell:? we’re? demanding? and? caring.? As? a? team? member,? expect? to? be? challenged,? empowered? and? to? grow? through? this? professional? experience. As? one? of? our? Operations? Executives,? your? responsibilities? will? include? but? not? be? limited? to? the? following.? In? brief,? the? role? is? similar? to? a? hotel? Front? Office? position,? but? within? a? remote? hospitality? environment. RESPONSIBILITIESYour? main? objective? is? to? deliver? a? great? experience? to? all? our? stakeholders. Guest? Relations: Liaising? with? guests? before,? during? and? after? stay,? by? e- mail,? WhatsApp? and? telephone. Arranging? some? extra? services? such? as? airport? transfers? and? at- home? massages. Coordinating? special? guests? requests? with? the? local? staff? in? our? destinations. Overseeing? arrival? management,? ensuring? all? guest? registrations? are? completed? and? followed? up? when? needed. Handling? guest? complaints? with? empathy? and? professionalism,? offering? solutions? or? compensations? when? appropriate. Closing? and? sending? the? invoice? to? our? guests? at? the? end? of? their? stay;? collecting? extra? money? if? needed,? liaising? with? them? in? case? of? damages. Collecting? feedback? from? guests? to? keep? improving? our? services. Concierge? &? additional? services: Developing? the? destinations? under? your? responsibility? by: Creating? and? updating? extra-service? processes. Keeping? destination? pages? up? to? date? with? new? recommendations? (restaurants,? activities,? etc. ) . Acting? as? the? main? point? of? contact? for? colleagues? needing? support? or? information? regarding? your? destinations. Depending? on? the? seasonality? as? well? as? your? bandwidth,? skills? and? interest,? you? may? be? involved? with? other? aspects? of? our? operations. KEY? INFORMATION? ON? THE? POSITIONEmployment? start:? As? soon? as? possibleOffice? address:? Talent? Garden? coworking? -? Carrer? de? Ramon? Turró? 169A,? Barcelona. Work? days? and? work? hours? may? vary,? we? work? in? hospitality.? You? would? work? every? other? weekend? and? have? days? off? during? the? week? in? lieu. We? have? a? flexible? home? office? policy:? with? us,? you'll? work? at? the? office? two? days? per? week? (Tuesdays? and? Wednesdays)? -? the? rest? of? the? time,? it's? up? to? you. The? recruitment? process? in? a? nutshell: Step? 1:? Screening? call? Step? 2:? Case? studyStep? 3:? Video? interview? with? our? Operations? Manager? &? Operations? SupervisorStep? 4:? Reference? checkRequisitosABOUT? YOUThe? must- haves: You? have? at? least? 2? years? of? experience? working? at? the? front? office? of? a? 4*? or? 5*? boutique? hotel. Ideally,? you? also? have? experience? working? at? a? fast- growing? company? -? you? understand? that? responsibilities? will? evolve? quickly? as? the? company? grows. You? love? interacting? with? guests? and? all? types? of? partners? and? can? naturally? establish? great? relationships? with? people;? your? interpersonal? and? team? collaboration? skills? are? excellent. You? have? strong? organizational? and? communication? skills,? both? written? and? verbal. You? are? good? at? managing? stress? and? do? not? get? easily? overwhelmed. You? are? detail- oriented,? open- minded? and? positive. You? can? multitask? and? work? in? an? independent? way. You? have? a? can- do? attitude,? are? not? afraid? to? take? ownership? and? be? flexible. You? speak? and? write? English? and? French? perfectly. The? nice- to- haves: You? have? worked? with? Mews? before,? our? amazing? Property? Management? System. You? have? experience? working? in? operations? at? a? short- term? rental? company. You? are? passionate? about? hospitality? and? innovation? in? the? industry. You? speak? Spanish? or? any? other? language.