Principal Client Services Project Manager
2024-07-31
Canada
NICE
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The role of the Principal Project Manager is to manage all aspects of the project over the entire project lifecycle (initiate, plan, execute, control, close) according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants for the purposes of ensuring the project is completed on time, on budget, within scope, while delivering against defined business requirements. A principal project manager must ensure success of the project by managing risks and minimizing their impact throughout the life of the project.
The principal project manager is responsible for the creation and delivery of standard PMI project documentation, reports and dashboards. These documents ensure there are detailed work plans for the project, relevant approvals have been gained and agreed milestones have been met. Presenting project status reports to senior/executive level audiences is expected on a regular basis.
How will you make an impact?
Lead and manage multiple internal software delivery and business related projects or programs through initiation to closure. Working with internal business stakeholders and cross-functional project teams in multiple locations.Full ownership and accountability for project/program planning, resource management, scope and budget management to deliver profitable projects on time.
Manage risks, issues, customers to ensure smooth delivery of projects.
Diligently monitor and control scope, schedule and proactively deal with any diversion from project baselines.
Provide effective, accurate and timely communications to all stakeholders, act as a single point of contact for customers and partners.
Provide frequent updates on internal project management IT systems, use of project management tools and manage project related revenue together with revenue recognition forecast.
Measure the quality and efficiency of each delivery. Proactively provide feedback on lessons learned and contribute to the development, maintenance, and enhancement of all project management processes and tools used within the Enterprise Solutions Group.
Have you got what it takes?
Multilingual (English/French) is required.
Bachelor's Degree in Business Management, Technology Management or related field or equivalent experience required. Advance degrees preferred
PMP certification is required but ideal candidate should also be able to adapt to other disciplines, detailed processes and methodologies.
12+ years experience of managing multiple concurrent IT/software projects of varied complexity utilizing cross-functional teams in multiple locations.
Must have experience managing large scale projects/programs with focus on stakeholder management, reporting and team management.
Previous experience with crisis management, over-commitment management, prerequisites/delays tracking/ project report and action items tracking.
Presentation skills – able to prepare and present in a comprehensive way (status, open issues, risks, delay, defects reporting) to project team and senior leadership.
Ability to drive the team(s) through challenges and delays without escalations.
Ability to build good relationships with the business leaders to understand their business needs and priorities
Experience of managing projects in a global matrix organization is essential.
Experience of managing IT software implementation and integration projects.
Demonstrated progressive work experience in a lead role
Technical, IT or telephony background is an advantage, but experience of managing complex IT, Software and Business projects is more important.
Excellent communication and presentation skills, both written and verbal.
Demonstrated proficiency in one or more Agile SDLC disciplines.
Works well under pressure and can provide concise communication from team to board level.
Proactive, responsive and committed to removing roadblocks to fulfill timelines
Strategic thinker, consensus builder
Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts
Executive level presence is a must!
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
So, what’s the role all about?
The role of the Principal Project Manager is to manage all aspects of the project over the entire project lifecycle (initiate, plan, execute, control, close) according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants for the purposes of ensuring the project is completed on time, on budget, within scope, while delivering against defined business requirements. A principal project manager must ensure success of the project by managing risks and minimizing their impact throughout the life of the project.
The principal project manager is responsible for the creation and delivery of standard PMI project documentation, reports and dashboards. These documents ensure there are detailed work plans for the project, relevant approvals have been gained and agreed milestones have been met. Presenting project status reports to senior/executive level audiences is expected on a regular basis.
How will you make an impact?
Lead and manage multiple internal software delivery and business related projects or programs through initiation to closure. Working with internal business stakeholders and cross-functional project teams in multiple locations.Full ownership and accountability for project/program planning, resource management, scope and budget management to deliver profitable projects on time.
Manage risks, issues, customers to ensure smooth delivery of projects.
Diligently monitor and control scope, schedule and proactively deal with any diversion from project baselines.
Provide effective, accurate and timely communications to all stakeholders, act as a single point of contact for customers and partners.
Provide frequent updates on internal project management IT systems, use of project management tools and manage project related revenue together with revenue recognition forecast.
Measure the quality and efficiency of each delivery. Proactively provide feedback on lessons learned and contribute to the development, maintenance, and enhancement of all project management processes and tools used within the Enterprise Solutions Group.
Have you got what it takes?
Multilingual (English/French) is required.
Bachelor's Degree in Business Management, Technology Management or related field or equivalent experience required. Advance degrees preferred
PMP certification is required but ideal candidate should also be able to adapt to other disciplines, detailed processes and methodologies.
12+ years experience of managing multiple concurrent IT/software projects of varied complexity utilizing cross-functional teams in multiple locations.
Must have experience managing large scale projects/programs with focus on stakeholder management, reporting and team management.
Previous experience with crisis management, over-commitment management, prerequisites/delays tracking/ project report and action items tracking.
Presentation skills – able to prepare and present in a comprehensive way (status, open issues, risks, delay, defects reporting) to project team and senior leadership.
Ability to drive the team(s) through challenges and delays without escalations.
Ability to build good relationships with the business leaders to understand their business needs and priorities
Experience of managing projects in a global matrix organization is essential.
Experience of managing IT software implementation and integration projects.
Demonstrated progressive work experience in a lead role
Technical, IT or telephony background is an advantage, but experience of managing complex IT, Software and Business projects is more important.
Excellent communication and presentation skills, both written and verbal.
Demonstrated proficiency in one or more Agile SDLC disciplines.
Works well under pressure and can provide concise communication from team to board level.
Proactive, responsive and committed to removing roadblocks to fulfill timelines
Strategic thinker, consensus builder
Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts
Executive level presence is a must!
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.