Product Owner
2024-09-20
Southern Europe
Aquivalabs
Hapi (Data Travel, LLC) is a company that helps our hotel partners drive loyalty by enabling differentiated guest experiences from connecting hospitality systems at scale. We are looking for a CRM Product Owner who will work closely with an agile team of developers, engineers and quality analysts to deliver high-quality solutions. The ideal candidate has strong communication and interpersonal skills, is well-trained in Scaled Agile methodology, and has a strong background in platform technology.
Key Responsibilities
Product Vision & Strategy:
Work with Product Manager and Owners to help define and articulate the Hapi Guest CRM product vision and roadmap, ensuring alignment with business objectives and customer needs
Develop detailed roadmap to include feature development and release schedules
Leverage your knowledge of Salesforce to drive enhancements, optimize usage, and ensure best practices in CRM implementation and management
Requirements Review & Documentation:
Interacts with internal users and stakeholders to define and clarify product and system requirements associated with proposed solutions
In collaboration with architects, document epics, capabilities, features, user stories, dependencies, and acceptance criteria. Develops detailed functional and user specifications as a basis for design
Continually groom and prioritize backlog items in collaboration with internal stakeholders
Project Management:
Sprint planning & aligning with our quarterly roadmaps priorities
Lead cross-functional teams through the product development lifecycle, from concept through to delivery.
Use agile methodologies and facilitate team ceremonies
Ensure projects are delivered on time, within scope, and within budget.
Help the QA engineer structure the test plan.
Drive and complete UAT
Collaborates across organizations to manage the successful completion of dependencies and the validation of dependencies with stakeholder teams
User Experience & Support:
Continuously seek feedback from users and stakeholders to improve the Hapi Guest CRM solution. Ensure a seamless and intuitive user experience
Coordinate with Services and Customer Success teams on product release planning
Assist with the creation of internal and external product documentation and training efforts
Provide ongoing support and troubleshooting as Level 2 and 3 escalation on product tickets
Utilize CRM data and analytics to identify trends, measure performance, and drive decision-making.
Develop and track key performance indicators (KPIs) for CRM success.
Skills, Knowledge and Expertise
Proven experience in Product Management, preferably with a focus on CRM systems
Deep understanding of Salesforce functionalities, including Sales Cloud, Service Cloud, and Marketing Cloud
Experience with Salesforce development, customization, and integration is a plus
Experience with Agile methodologies and follow product development best practices
Excellent project management skills with the ability to handle multiple priorities and deadlines
Comfortable with cloud platforms and technical architectures
Strong analytical skills with experience using data to drive product decisions
Enjoy communicating to all levels of the organization, speaking the truth even when it's inconvenient
Experienced with JIRA/Confluence
Enjoy working in as part of a fully remote and international team
Key Responsibilities
Product Vision & Strategy:
Work with Product Manager and Owners to help define and articulate the Hapi Guest CRM product vision and roadmap, ensuring alignment with business objectives and customer needs
Develop detailed roadmap to include feature development and release schedules
Leverage your knowledge of Salesforce to drive enhancements, optimize usage, and ensure best practices in CRM implementation and management
Requirements Review & Documentation:
Interacts with internal users and stakeholders to define and clarify product and system requirements associated with proposed solutions
In collaboration with architects, document epics, capabilities, features, user stories, dependencies, and acceptance criteria. Develops detailed functional and user specifications as a basis for design
Continually groom and prioritize backlog items in collaboration with internal stakeholders
Project Management:
Sprint planning & aligning with our quarterly roadmaps priorities
Lead cross-functional teams through the product development lifecycle, from concept through to delivery.
Use agile methodologies and facilitate team ceremonies
Ensure projects are delivered on time, within scope, and within budget.
Help the QA engineer structure the test plan.
Drive and complete UAT
Collaborates across organizations to manage the successful completion of dependencies and the validation of dependencies with stakeholder teams
User Experience & Support:
Continuously seek feedback from users and stakeholders to improve the Hapi Guest CRM solution. Ensure a seamless and intuitive user experience
Coordinate with Services and Customer Success teams on product release planning
Assist with the creation of internal and external product documentation and training efforts
Provide ongoing support and troubleshooting as Level 2 and 3 escalation on product tickets
Utilize CRM data and analytics to identify trends, measure performance, and drive decision-making.
Develop and track key performance indicators (KPIs) for CRM success.
Skills, Knowledge and Expertise
Proven experience in Product Management, preferably with a focus on CRM systems
Deep understanding of Salesforce functionalities, including Sales Cloud, Service Cloud, and Marketing Cloud
Experience with Salesforce development, customization, and integration is a plus
Experience with Agile methodologies and follow product development best practices
Excellent project management skills with the ability to handle multiple priorities and deadlines
Comfortable with cloud platforms and technical architectures
Strong analytical skills with experience using data to drive product decisions
Enjoy communicating to all levels of the organization, speaking the truth even when it's inconvenient
Experienced with JIRA/Confluence
Enjoy working in as part of a fully remote and international team