Program Manager, Digital Adoption
2024-11-05
Canada
BeyondTrust
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
As Program Manager, Digital Adoption you will play a critical role in helping ensure BeyondTrust customers realize timely return on investment predominantly using digital and automated motions. You will help optimize and expand our Digital Adoption program that helps customers improve their security posture using BeyondTrust products. You will have strong communication skills, working cross-functionally to support our customers. You will partner closely with teams like adoption, product management, user experience, and customer success to build a cohesive digital experience for our customer base. In this role you will be a critical part of defining and building BeyondTrust’s digital adoption program, helping to transform the ways our end users adopt our products with the goal of driving customer health and retention. This role will require creativity, strategic thinking, collaboration, and strong communication.
What You’ll Do
Develop and help implement effective digital playbooks and programs to drive product adoption and reduce churn through digital interactions
Analyze data to identify trends and make data-driven decisions to improve customer outcomes
Utilize a proactive approach to identifying and resolving data issues; proactively communicate with internal stakeholders to align on new opportunities or mitigate risks
Cross-collaborate with various teams including adoption, product management, user experience, customer success, etc., to ensure BeyondTrust understands our customers’ current state in using our products
Serve as a liaison between Customer Success and Adoption teams by sharing content in an impactful way to improve customer experience and results.
Continually look for improvement of processes and tools to further evolve BeyondTrust’s digital program management methodologies to ensure process and program delivery quality and scalability
Develop supporting documentation including requirement specifications and process documentation
What You’ll Bring
Develop and help implement effective digital playbooks and programs to drive product adoption and reduce churn through digital interactions
Analyze data to identify trends and make data-driven decisions to improve customer outcomes
Utilize a proactive approach to identifying and resolving data issues; proactively communicate with internal stakeholders to align on new opportunities or mitigate risks
Cross-collaborate with various teams including adoption, product management, user experience, customer success, etc., to ensure BeyondTrust understands our customers’ current state in using our products
Serve as a liaison between Customer Success and Adoption teams by sharing content in an impactful way to improve customer experience and results.
Continually look for improvement of processes and tools to further evolve BeyondTrust’s digital program management methodologies to ensure process and program delivery quality and scalability
Develop supporting documentation including requirement specifications and process documentation
Nice To Have
BeyondTrust products
Gainsight CS, PX, Communities
Salesforce
MS Office
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Learn more at www.beyondtrust.com.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
As Program Manager, Digital Adoption you will play a critical role in helping ensure BeyondTrust customers realize timely return on investment predominantly using digital and automated motions. You will help optimize and expand our Digital Adoption program that helps customers improve their security posture using BeyondTrust products. You will have strong communication skills, working cross-functionally to support our customers. You will partner closely with teams like adoption, product management, user experience, and customer success to build a cohesive digital experience for our customer base. In this role you will be a critical part of defining and building BeyondTrust’s digital adoption program, helping to transform the ways our end users adopt our products with the goal of driving customer health and retention. This role will require creativity, strategic thinking, collaboration, and strong communication.
What You’ll Do
Develop and help implement effective digital playbooks and programs to drive product adoption and reduce churn through digital interactions
Analyze data to identify trends and make data-driven decisions to improve customer outcomes
Utilize a proactive approach to identifying and resolving data issues; proactively communicate with internal stakeholders to align on new opportunities or mitigate risks
Cross-collaborate with various teams including adoption, product management, user experience, customer success, etc., to ensure BeyondTrust understands our customers’ current state in using our products
Serve as a liaison between Customer Success and Adoption teams by sharing content in an impactful way to improve customer experience and results.
Continually look for improvement of processes and tools to further evolve BeyondTrust’s digital program management methodologies to ensure process and program delivery quality and scalability
Develop supporting documentation including requirement specifications and process documentation
What You’ll Bring
Develop and help implement effective digital playbooks and programs to drive product adoption and reduce churn through digital interactions
Analyze data to identify trends and make data-driven decisions to improve customer outcomes
Utilize a proactive approach to identifying and resolving data issues; proactively communicate with internal stakeholders to align on new opportunities or mitigate risks
Cross-collaborate with various teams including adoption, product management, user experience, customer success, etc., to ensure BeyondTrust understands our customers’ current state in using our products
Serve as a liaison between Customer Success and Adoption teams by sharing content in an impactful way to improve customer experience and results.
Continually look for improvement of processes and tools to further evolve BeyondTrust’s digital program management methodologies to ensure process and program delivery quality and scalability
Develop supporting documentation including requirement specifications and process documentation
Nice To Have
BeyondTrust products
Gainsight CS, PX, Communities
Salesforce
MS Office
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Learn more at www.beyondtrust.com.