Quality Internship Barcelona (Barcelona)
2025-07-21
Barcelona, España
Descripción de la oferta
Proceso de selección continuo.FuncionesDaily Create at least one personal connection per day (adoption) - Contact the guest before arrival? - Prepare amenity based on preferences? - Put alert to meet the guest upon check in? - Rooming? - Follow up calls during the stay- Meet the guest upon check out Create at least one wow story per day- Adoption wow story after getting to know the guest Spend 2 hours around the hotel? - Lateral service in peak hours? - Engage with guests Wow check out project? - After pre arrival insert all the guests in the excel document? - Review the departure for the following day and make sure they had an outstanding experience 1 audit de LQA per day? - Audit a different venue/department everyday using the LQA app Room calendar? - Update arrivals, departures and occupancy on the calendar- Make sure all employees have the correct profile (starting and end date, employee number) Monthly Help with orientation Role- plays Support with projectsRequisitosAvailability to start on September 2025Internship agreement with the universityFull time availabilityMinimum 6 months internshipFluent English, Spanish is an advantage
Proceso de selección continuo.FuncionesDaily Create at least one personal connection per day (adoption) - Contact the guest before arrival? - Prepare amenity based on preferences? - Put alert to meet the guest upon check in? - Rooming? - Follow up calls during the stay- Meet the guest upon check out Create at least one wow story per day- Adoption wow story after getting to know the guest Spend 2 hours around the hotel? - Lateral service in peak hours? - Engage with guests Wow check out project? - After pre arrival insert all the guests in the excel document? - Review the departure for the following day and make sure they had an outstanding experience 1 audit de LQA per day? - Audit a different venue/department everyday using the LQA app Room calendar? - Update arrivals, departures and occupancy on the calendar- Make sure all employees have the correct profile (starting and end date, employee number) Monthly Help with orientation Role- plays Support with projectsRequisitosAvailability to start on September 2025Internship agreement with the universityFull time availabilityMinimum 6 months internshipFluent English, Spanish is an advantage