Revenue Operations Manager

EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. As we continue to set the standard in compliance solutions, our vision extends far beyond training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for all.With world-class customer reviews—boasting a 96% rating on G2 from over 100 reviews—and industry-leading NPS and Customer Satisfaction scores, EasyLlama is proud to have earned the trust of over 5,000 clients, including brands like Shake Shack, WeightWatchers, Sephora, JiffyLube, and Y Combinator. Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions that meet employees where they are, increasing engagement and retention.At EasyLlama, we are not just transforming compliance training—we are challenging the status quo. We have a strong culture of collaboration, innovation, and getting things done.Our CORE valuesDRIVE is how we work at EasyLlama. Weʼre Doers, Resourceful,Impactful, Valued Partners, & Excellence-Focused.We are Doers. We proactively make things happen.We are Resourceful. We treat time, money, and energy as valuable.We are Impactful. We prioritize what matters.We are Valued Partners. We put customers & teammates first.We are Excellence-Obsessed. We always deliver excellent work.From CEO to newest hire, DRIVE asks us to take ownership, solveproblems, prioritize what matters, support teammates, and deliver high-quality work.When we live these values, our product choices, customer interactions,hiring, and promotions all help us live out our mission: to build safer andmore productive workplaces.About the Role:We’re hiring a Revenue Operations Manager to own and elevate revenue reporting across Sales and Customer Experience. This role will be responsible for delivering accurate, timely, and trusted insights that help GTM leadership understand performance, forecast confidently, and improve execution.This role requires deep expertise in HubSpot reporting, strong analytical skills, and operational discipline. You’ll partner closely with Sales, CX, and leadership to define KPIs, build dashboards, maintain recurring reporting cadences, and ensure data-driven decision-making across the business.Note: This is an individual contributor role with no direct reports.Key responsibilities:GTM Reporting & InsightsServe as the HubSpot reporting expert and owner of revenue performance dashboardsBuild and maintain reports across the full funnel including lead conversion, pipeline health, win rates, deal velocity, retention, and churnPartner with GTM leaders to define KPIs and ensure reporting reflects agreed-upon definitions and methodologyDeliver ad hoc reporting requests with clear documentation of filters, logic, and assumptionsTurn recurring reporting requests into scalable dashboards and repeatable processesSales Performance Reporting & CadencesProduce and distribute a daily Sales Waterfall report to provide visibility into closed-won performanceBuild and maintain monthly AE scorecards, including quota attainment, pipeline coverage, and key activity metricsSupport leadership reporting needs including monthly business reviews and performance summariesIdentify trends, bottlenecks, and opportunities through funnel analysis and performance reportingCommissions & Operational ReportingOwn the monthly Sales and CX commission process end-to-end, ensuring accurate and timely payoutsMaintain commission logic, rate tables, eligibility rules, and exceptionsValidate CRM data before calculations and provide deal-level transparency for Sales and CX team membersPrepare monthly commission summaries for leadership review and approvalDocument commission processes clearly and respond to commission-related questions with clarity and professionalismProcess Ownership & DocumentationOwn RevOps request intake and ticketing processes to ensure requests are tracked, prioritized, and delivered on timeBuild and maintain SOPs, documentation, and repeatable workflows to ensure reporting is consistent and scalableMaintain internal performance recognition reporting and publish monthly updates highlighting top performersWho You Are:You’re a highly capable, self-motivated operator who takes ownership without needing heavy oversight. You’re energized by solving ambiguous problems, digging into data, and building repeatable reporting processes that make teams more effective. You take pride in accuracy, follow-through, and delivering work that leadership can trust.You’re the kind of person who sees a gap in reporting and fixes it, before anyone has to ask.Required3+ years of experience in Revenue Operations, Sales Operations, Business Analytics, or a similar roleStrong experience building dashboards and reporting in HubSpotAdvanced Excel/Google Sheets skills (pivot tables, complex formulas, data modeling)Strong understanding of pipeline metrics, forecasting concepts, and funnel performanceAbility to translate data into clear insights and recommendations for stakeholdersStrong attention to detail and high standards for accuracy and documentationPreferredExperience with SaaS metrics (ARR, MRR, churn, retention, CAC, LTV)Familiarity with commission structures and incentive compensation processesExperience building recurring reporting cadences for leadership (weekly/monthly/QBRs)Experience with BI tools (Tableau, Power BI, Looker, Mode, etc.)SQL experience is a plusCore CompetenciesExpert-level HubSpot reporting and dashboard creationStrong analytical thinking and problem-solving skillsAbility to manage deadlines and recurring deliverables reliablyExcellent communication and stakeholder managementHighly organized, process-driven, and documentation-orientedComfortable working cross-functionally in a fast-moving environmentWhat Success Looks LikeHubSpot dashboards and reports are trusted as the source of truthLeadership has consistent visibility into pipeline, bookings, and performance trendsCommission reporting is accurate, transparent, and delivered on timeReporting is standardized, repeatable, and clearly documentedGTM teams receive actionable insights that lead to measurable performance improvementsInterview Process:Recruiter ScreenHiring Manager InterviewCase StudyCross Functional Team InterviewFinal / Culture Fit InterviewHow We'll Take Care of You:Base Annual Salary: $130,000 - $140,000Bonus PotentialFlexible, fully remote environmentCompetitive employer-sponsored health insurances401(k) + company matchingProfessional development reimbursementsQuarterly remote work stipendThe EasyLlama herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states: AR - ArkansasAZ - ArizonaCA - California CO - Colorado CT - Connecticut FL - Florida IL - Illinois LA - Louisiana MA - MassachusettsMI - MichiganMN - Minnesota NE - Nebraska NJ - New Jersey NY - New York NC - North Carolina OH - Ohio OR- OregonPA - Pennsylvania TN - Tennessee TX - Texas UT - Utah VA - Virginia WA - Washington WI - Wisconsin *EasyLlama reserves the right to change the list of approved states at anytime. To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection!At EasyLlama, we strive to walk the walk. We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion.Please mention the word **COHERENCE** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.