Salesforce Service Manager

We are working with the leading global company specializing in mobility and automotive distribution with a history of innovation since 1979. They operate in 17 countries with a dynamic, multicultural team representing over 25 nationalities. Their mission is to deliver exceptional mobility solutions through cutting-edge digital platforms and a reliable business model.Key Responsibilities:Oversee CRM services, ensuring timely and high-quality delivery of incidents and developments.Act as the SLA keeper for Salesforce, ensuring service agreements are met.Serve as an escalation point for business and IT teams, addressing critical issues based on priorities.Maintain and oversee business and IT processes, acting as a custodian of the digital platform in coordination with local teams.Manage and evolve support scopes to align with current and future business needs.Sign off on Salesforce projects during transitions to support, ensuring smooth handovers.Ensure compliance with audit requirements by maintaining proper documentation and processes.Manage vendor relationships (onshore and offshore) for effective service delivery.Skills and Qualifications:Fluent in English (C1+).Proven experience with CRM solutions, preferably Salesforce.Strong project management skills for planning and delivering maintenance projects on time and within budget.Excellent problem-solving abilities to address technical and process-related challenges.Effective communication skills to collaborate with technical and non-technical stakeholders.Strong prioritization and time management skills.Adaptability and eagerness to learn new tools and technologies.Knowledge of risk management for mitigating potential system and data risks.Salesforce certifications are a plus:Salesforce Certified AdministratorSalesforce Certified Platform Developer I & II