Senior Analyst I - Client Analytics

As a Senior Analyst I, you will be key in quantifying and communicating the value of Included Health to our clients. Reporting directly to the Senior Manager of Client Analytics, you will be part of a dedicated team of 9 members. Client Analytics sits within the Client Insights division, which includes the Actuarial Team. This division is a vital component of the Business Acceleration Organization at Included Health.The Client Analytics team translates data and business context into actionable insights, supporting client retention, growth, and business strategy optimization. We work closely with Data and Go To Market teams to deliver essential analytics and reporting. We predominantly use SQL, Python, Looker, and Google Workspace tools to complete and share our work. We primarily use Jira, Confluence, Github, and Slack for communicating, collaborating, and managing our work and documentation.Join us in driving impactful decisions and fostering our business and client relationships!Join us in driving impactful decisions and fostering our business and client relationships!Some examples of things you might work on:Developing reporting packages to support our business review and strategy meetings with a book of 2-4 clientsDiving deep into our data platform to answer client-centric performance and value questionsScaling insight generation and enabling other teams self-service key data through report automation and dashboarding projectsScaling insightful analyses to deliver to the market (e.g., to prospective clients, to consultants/brokers, etc.), supporting our growthPartnering with teams across the company to to support cross functional efforts like ensuring new product features and underlying data are incorporated into data pipelines and reporting workflowsResponsibilities:Engage with and serve as a collaborative partner to the Client Success team and other Go To Market functions to meet client reporting needs, demonstrating the value of our servicesTranslate findings of complex analyses into actionable recommendations for clients; Support our Client Success team in delivering those results during live client meetingsPartner with cross functional teams to resolve key data blockers that may limit the ability to deliver on analytic requestsDevelop robust, efficient, and integrated data models, analyses, and dashboardsClearly and succinctly document and maintain said documentation of repeatable processes and analyses for the benefit of future reference and peer knowledge sharingOccasional travel to client sites for business review meetings and company offices for strategy and team building meetingsRequired Qualifications:Expert proficiency in SQLYou write clean and efficient codeYou review team member’s code with high attention to detail and a critical eyeExposure to Python for data analysis or automation Intermediate proficiency using a data visualization / BI tool to publish interactive dashboards for internal partners and external clientsDemonstrated ability to lead cross-functional projectsStrong attention to detail and eagerness to learn new analytical approachesExcellent written and verbal skills to communicate to and build trust with peers, clients, and other key internal and external stakeholdersComfort with ambiguity and defining an approach to a given question or problemExperience working with various types of raw data including (but not limited to) medical/Rx claims data, eligibility data, product data, and survey dataExperience creating thoughtful analyses leveraging complex data and presenting the results to clients and other key stakeholdersA minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experiencePreferred Qualifications:Proficiency with Python for data analysis, automation, and API interactionExperience building data analysis tools that leverage Google Workspace API’sExperience with LookerKnowledge of the employer-sponsored health space and/or working with health plans serving commercial populations is a plus but not requiredExperience with Google Workspace tools, Salesforce.com platforms and data, Slack, Jira, Confluence, Github, and Jupyter notebooksPhysical/Cognitive Requirements:Ability to effectively communicate and engage with others, with accommodations available for visual or auditory impairmentsAbility to respond effectively to changing situations, with accommodations available for varying response times.Ability to form a plan for execution of a particular analysis or deliverableFacilitate communication and collaboration with clients and stakeholders.Attention to detail as applied to analytics requests and review prior to delivery of resultsCritical thinking skillsCuriosityStrong verbal and written communication skillsAdaptability to changing prioritiesAbility to maintain focus and attention on tasks, with accommodations available for individuals with attention-related conditions.Prompt and regular attendance at assigned work location.Ability to remain seated in a stationary position for prolonged periods.Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.Ability to interact with leadership, employees, and members in an appropriate manner.The United States new hire base salary target ranges for this full-time position are:Zone A: $85,320 - $110,910 + equity + benefits Zone B: $98,118 - $127,547 + equity + benefits Zone C: $106,650 - $138,638 + equity + benefits Zone D: $110,916 - $144,183 + equity + benefits This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following: Remote-first culture401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO") 12 weeks of 100% Paid Parental leaveFamily Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistanceCompassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 11 Holidays Paid with one Floating Paid HolidayWork-From-Home reimbursement to support team collaboration and effective home office work 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable OrganizationsAbout Included HealthIncluded Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. -----Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.