Senior Associate, Member Communications
2024-08-01
USA
Clover Health
Our Marketing Team is a group of strategic problem-solvers working to drive growth and retention via engagement with our prospects, members, providers and brokers. Come join us in our mission to improve every life - serving the senior communities and fixing healthcare for those who need it most.
As a Senior Associate, Member Communications, you will be responsible for working with operations, growth, compliance, STARs, and clinical to plan and execute our member communications strategy. You'll work across multiple teams to ensure the strategy is consistent and well represented. You will work with growth leadership to map out customer journeys to understand member interactions and optimize communication strategies. Lastly, you will own the member communications calendar, outlining all touch points and aligning internal teams on plans and messaging.As a Senior Associate, Member Communications, you will:
Own the member communications lifecycle, ensuring consistent, effective messaging and meaningful timing to maximize engagement with our demographic.
Manage the internal creative process for the creation and approval of all member communication materials.
Work cross functionally to intake member communications needs from the entire organization and ensure compliance and timing guidelines are met.
Optimize campaigns and messaging to support Clover’s overall retention and growth goals.
Identify gaps in processes and workflows and implement operational improvements to automate tasks while maintaining compliance with CMS and HIPAA guidelines.
Partner with external vendors to execute on deliverables.
The short-term impact of this role is taking ownership of the member communications intake process, ensuring efficient handling and prioritization of all incoming communication needs. In the long term, the role involves developing and maintaining consistent and effective messaging throughout the member journey, aiming to maximize engagement and foster strong member relationships.
Success in this role looks like:
First 90 Days: Successful onboarding and day-to-day management of in-flight campaigns.
First 6 Months: Effective management of the member communications intake process.
Future: Significant improvements to the member journey and positive campaign metrics.
You should get in touch if:
You have at least 4 years of experience working in D2C communications, retention strategy and execution of campaigns.
You have experience working in healthcare or another heavily regulated industry.
You have experience working with ad agencies and/or marketing vendors.
You have experience using project management tools such as Wrike, although not required.
You're a creative storyteller that enjoys creating campaigns and materials that drive engagement and action.
You have fun thinking through customer journeys and find satisfaction in mapping out communication strategies to generate meaningful interactions.
You are hyper-organized with strong attention to detail, with the ability to project manage multiple streams in an organized, timely, and transparent manner.
You are a great communicator with a collaborative work style and experience working with multiple stakeholders to get things done.
You are mission-driven and focused. You are intrinsically motivated and want to do the right thing by our members and partners.
#LI-RemotePursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
For California, Colorado, New Jersey, New York, or Washington residents, a reasonable estimate of the base salary range for this role can be found below. For candidates residing in other geographic areas, the range will be adjusted based on location. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.
Colorado/Washington Pay Range
$84,000 - 121,500 USD
California/New Jersey/New York Pay Range
$84,000 - $135,000 USD
Benefits Overview:
Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Remote-first culture, enabling collaboration with global teams
Paid parental leave for all new parents
And much more!
About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
As a Senior Associate, Member Communications, you will be responsible for working with operations, growth, compliance, STARs, and clinical to plan and execute our member communications strategy. You'll work across multiple teams to ensure the strategy is consistent and well represented. You will work with growth leadership to map out customer journeys to understand member interactions and optimize communication strategies. Lastly, you will own the member communications calendar, outlining all touch points and aligning internal teams on plans and messaging.As a Senior Associate, Member Communications, you will:
Own the member communications lifecycle, ensuring consistent, effective messaging and meaningful timing to maximize engagement with our demographic.
Manage the internal creative process for the creation and approval of all member communication materials.
Work cross functionally to intake member communications needs from the entire organization and ensure compliance and timing guidelines are met.
Optimize campaigns and messaging to support Clover’s overall retention and growth goals.
Identify gaps in processes and workflows and implement operational improvements to automate tasks while maintaining compliance with CMS and HIPAA guidelines.
Partner with external vendors to execute on deliverables.
The short-term impact of this role is taking ownership of the member communications intake process, ensuring efficient handling and prioritization of all incoming communication needs. In the long term, the role involves developing and maintaining consistent and effective messaging throughout the member journey, aiming to maximize engagement and foster strong member relationships.
Success in this role looks like:
First 90 Days: Successful onboarding and day-to-day management of in-flight campaigns.
First 6 Months: Effective management of the member communications intake process.
Future: Significant improvements to the member journey and positive campaign metrics.
You should get in touch if:
You have at least 4 years of experience working in D2C communications, retention strategy and execution of campaigns.
You have experience working in healthcare or another heavily regulated industry.
You have experience working with ad agencies and/or marketing vendors.
You have experience using project management tools such as Wrike, although not required.
You're a creative storyteller that enjoys creating campaigns and materials that drive engagement and action.
You have fun thinking through customer journeys and find satisfaction in mapping out communication strategies to generate meaningful interactions.
You are hyper-organized with strong attention to detail, with the ability to project manage multiple streams in an organized, timely, and transparent manner.
You are a great communicator with a collaborative work style and experience working with multiple stakeholders to get things done.
You are mission-driven and focused. You are intrinsically motivated and want to do the right thing by our members and partners.
#LI-RemotePursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
For California, Colorado, New Jersey, New York, or Washington residents, a reasonable estimate of the base salary range for this role can be found below. For candidates residing in other geographic areas, the range will be adjusted based on location. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.
Colorado/Washington Pay Range
$84,000 - 121,500 USD
California/New Jersey/New York Pay Range
$84,000 - $135,000 USD
Benefits Overview:
Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Remote-first culture, enabling collaboration with global teams
Paid parental leave for all new parents
And much more!
About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.