Senior Business Operations Analyst
2024-11-05
USA
Vivian
Full Time - Remote, United States
Join the Future of Healthcare Recruitment at Vivian Health
Vivian Health’s mission is to transform healthcare hiring by empowering every healthcare professional to find their perfect job faster and easier than ever before. As the largest healthcare jobs marketplace, we support over 1.9 million clinicians in finding their next career opportunities. Our AI-driven platform also enhances process efficiencies for staffing agencies and healthcare employers, significantly reducing time to hire.
Vivian Health is backed by world-class investors, including Thoma Bravo and IAC, with over $75 million in capital raised. Our accolades include BuiltIn's awards for “Fully Remote Best Startup,” “Fully Remote Best Places to Work,” and “U.S. Best Startups to Work For” in 2024.
About the team:
Vivian Health is a remote-first, 100+ person company at the forefront of transforming the healthcare staffing landscape. The Business Operations team is responsible for executing technical operations across the company including technical support, product support, customer integrations, custom analysis, and sales/ account management operations.
About the role:
As an Operations Analyst, your primary objective is to support revenue growth and retention with our customers. You will ensure quality processes and reporting by partnering with Customer Success, Sales, Finance, and Data teams. Through management of data operations, Salesforce, and workflow development, you’ll ensure that critical operations such as billing, account provisioning, and customer reporting are maintained and expanded, allowing leadership to make informed decisions, and supporting best- in- class customer management. One day, you’ll be ensuring proper data hygiene across closed contracts, the other you may be conducting custom analysis and making recommendations to leadership to maximize customer product utilization and revenue.
What you’ll do:
Own Vivian’s Salesforce instance. Configure workflows, support users, and manage the data validation process for closed opportunities and customer accounts.
Support Sales and CSM teams, enable their operations via proactive initiative management across applications
Develop reports across Looker, Salesforce, and Excel to support business leadership needs
Design and iterate business and data processes for new and existing initiatives
Conduct custom analysis for product, account management, and sales initiatives and present your findings
Partner with Data Team and Finance to ensure their requirements are met as it relates to customer operations
What we’re looking for:
2- 4 years of experience as business analyst/ consultant designing processes and supporting leadership needs
Demonstrated business intuition and a tenacious curiosity that compels you to meticulously analyze complex business problems and their multi-layered impacts on the business
Intermediate SQL skills applied to reporting. Advanced query development for understanding and analyzing data.(Data Engineering experience not required)
Experience using a BI tool like Looker, Tableau, PowerBI, etc. and strong data visualization skills
Excellent written and verbal communication skills with the ability to communicate complex topics to non-technical audiences
Experience developing strong stakeholder relationships and managing cross-functional projects
Demonstrated experience ensuring data quality and integrity
What we provide:
The range for this position is $125,00 - $140,000 total annual compensation, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule. We are unable to support visa sponsorship or transfer at this time.
At Vivian Health, we offer a competitive compensation package, with benefits including:
Flexible Time Off
Comprehensive Health Insurance Plans, including HSA and FSA Options
401K Retirement Savings Plan with Generous Employer Match
Generous Parental Leave
Pre-tax Commuter Benefit Plan
Work-from-home stipend
Access to Corporate Discount Program
Pet Insurance
Vivian is an Equal Opportunity Employer. We seek and celebrate diversity in its many forms. If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.
Join the Future of Healthcare Recruitment at Vivian Health
Vivian Health’s mission is to transform healthcare hiring by empowering every healthcare professional to find their perfect job faster and easier than ever before. As the largest healthcare jobs marketplace, we support over 1.9 million clinicians in finding their next career opportunities. Our AI-driven platform also enhances process efficiencies for staffing agencies and healthcare employers, significantly reducing time to hire.
Vivian Health is backed by world-class investors, including Thoma Bravo and IAC, with over $75 million in capital raised. Our accolades include BuiltIn's awards for “Fully Remote Best Startup,” “Fully Remote Best Places to Work,” and “U.S. Best Startups to Work For” in 2024.
About the team:
Vivian Health is a remote-first, 100+ person company at the forefront of transforming the healthcare staffing landscape. The Business Operations team is responsible for executing technical operations across the company including technical support, product support, customer integrations, custom analysis, and sales/ account management operations.
About the role:
As an Operations Analyst, your primary objective is to support revenue growth and retention with our customers. You will ensure quality processes and reporting by partnering with Customer Success, Sales, Finance, and Data teams. Through management of data operations, Salesforce, and workflow development, you’ll ensure that critical operations such as billing, account provisioning, and customer reporting are maintained and expanded, allowing leadership to make informed decisions, and supporting best- in- class customer management. One day, you’ll be ensuring proper data hygiene across closed contracts, the other you may be conducting custom analysis and making recommendations to leadership to maximize customer product utilization and revenue.
What you’ll do:
Own Vivian’s Salesforce instance. Configure workflows, support users, and manage the data validation process for closed opportunities and customer accounts.
Support Sales and CSM teams, enable their operations via proactive initiative management across applications
Develop reports across Looker, Salesforce, and Excel to support business leadership needs
Design and iterate business and data processes for new and existing initiatives
Conduct custom analysis for product, account management, and sales initiatives and present your findings
Partner with Data Team and Finance to ensure their requirements are met as it relates to customer operations
What we’re looking for:
2- 4 years of experience as business analyst/ consultant designing processes and supporting leadership needs
Demonstrated business intuition and a tenacious curiosity that compels you to meticulously analyze complex business problems and their multi-layered impacts on the business
Intermediate SQL skills applied to reporting. Advanced query development for understanding and analyzing data.(Data Engineering experience not required)
Experience using a BI tool like Looker, Tableau, PowerBI, etc. and strong data visualization skills
Excellent written and verbal communication skills with the ability to communicate complex topics to non-technical audiences
Experience developing strong stakeholder relationships and managing cross-functional projects
Demonstrated experience ensuring data quality and integrity
What we provide:
The range for this position is $125,00 - $140,000 total annual compensation, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule. We are unable to support visa sponsorship or transfer at this time.
At Vivian Health, we offer a competitive compensation package, with benefits including:
Flexible Time Off
Comprehensive Health Insurance Plans, including HSA and FSA Options
401K Retirement Savings Plan with Generous Employer Match
Generous Parental Leave
Pre-tax Commuter Benefit Plan
Work-from-home stipend
Access to Corporate Discount Program
Pet Insurance
Vivian is an Equal Opportunity Employer. We seek and celebrate diversity in its many forms. If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.