Senior Technical Writer
2024-08-24
USA
Beyond Identity
The Opportunity
At Beyond Identity, product documentation is a strategic function that isn’t just about educating our users after they become customers. Rather it is a source of differentiation that can influence, engage and delight customers along the entire journey from prospect discovery and education to accelerating implementation and preventing issues before they arise. If that sounds like the organization you want to help create, we want to hear from you.
Beyond Identity is looking for a Senior Technical Writer to join the product team as the sole product documentation person, and to define our approach and standard. In this role you will collaborate cross functionally to drive understanding of how customers can use and get the most value from the Beyond Identity platform.
Ideally, candidates will be located in the NYC or Seattle areas to facilitate in-person collaboration with our teams.
What You Can Expect to Do:
Establish documentation process and principles across product teams
Build and maintain our public-facing documentation site
Collaborate with product managers, developers, and other stakeholders to understand complex product details
Write quick-start guides for our target personas of workforce users, system administrators, and developers to simplify onboarding
Collaborate with support engineers to design our public-facing knowledge base; author and review articles
Publish weekly release notes with information on product updates, releases and fixes from our product managers
Learn and test the product, API, and its documentation for accuracy and consistency
Contribute to feature-naming work; ensure terminology is clear and tone is conversational and professional
Develop and implement a style guide that optimizes usability/readability, context sensitivity, maintainability and SEO
Work with engineering and support to provide effective error messages following API status codes to facilitate customers’ help desks and our technical support team
Collaborate with engineering to create code samples to accelerate the integration process for customers
What we Hope You’ll Bring:
5+ years of B2B software product documentation experience
Proficient in HTML and Markdown and/or familiarity with different tooling options like Readme or Docusaurus for documentation
Excellent written communications skills for technical audiences
Comfortable explaining complex concepts in layman's terms
Deep understanding and experience with task-based and progressive disclosure documentation principles
Excellent grasp of document formatting and graphics handling of images, videos, graphs, and tables.
Advocate for Agile development methodologies
Experience at and thrive in a startup or early-stage environment
Team player who is self-motivated and comfortable working independently
Detail oriented
Bonus: Experience writing for identity access management and/or security-focused technical products
Bonus: Experience writing for PLG SaaS companies
Perks at Beyond Identity:
Unlimited PTO plus 13 Paid Company Holidays
Generous Medical, Dental, and Vision Plans
HRA Account - An additional $3500 (for employee only) or $6000 (for employee and dependent(s) per year to help offset some out of pocket expenses
Paid Parental Leave
401K Plan
Fun Company Events
Competitive Salary + Equity Compensation Packages
Weekly company meetings led by our CEO promoting transparency and communicating company news
Beyond Identity Inc. is an equal opportunity employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
About Company
Beyond Identity is revolutionizing digital access for organizations looking to improve protection against cyber attacks and deliver the highest levels of security for their workforces, customers, and developers. Its suite of passwordless, phishing-resistant, and Zero Trust Authentication solutions improves security and user experience. The platform delivers continuous risk-based authentication incorporating security telemetry from the zero trust ecosystem to ensure only valid users and secure devices gain or maintain access to critical resources. Organizations like Snowflake, Cornell University, and World Wide Technology rely on Beyond Identity’s highly available cloud-native platform to thwart attacks and advance their zero trust strategies. To learn more about Beyond Identity’s FIDO2 certified multi-factor authentication (MFA) solutions, visit beyondidentity.com and stay connected with us on LinkedIn, X, and YouTube.
At Beyond Identity, product documentation is a strategic function that isn’t just about educating our users after they become customers. Rather it is a source of differentiation that can influence, engage and delight customers along the entire journey from prospect discovery and education to accelerating implementation and preventing issues before they arise. If that sounds like the organization you want to help create, we want to hear from you.
Beyond Identity is looking for a Senior Technical Writer to join the product team as the sole product documentation person, and to define our approach and standard. In this role you will collaborate cross functionally to drive understanding of how customers can use and get the most value from the Beyond Identity platform.
Ideally, candidates will be located in the NYC or Seattle areas to facilitate in-person collaboration with our teams.
What You Can Expect to Do:
Establish documentation process and principles across product teams
Build and maintain our public-facing documentation site
Collaborate with product managers, developers, and other stakeholders to understand complex product details
Write quick-start guides for our target personas of workforce users, system administrators, and developers to simplify onboarding
Collaborate with support engineers to design our public-facing knowledge base; author and review articles
Publish weekly release notes with information on product updates, releases and fixes from our product managers
Learn and test the product, API, and its documentation for accuracy and consistency
Contribute to feature-naming work; ensure terminology is clear and tone is conversational and professional
Develop and implement a style guide that optimizes usability/readability, context sensitivity, maintainability and SEO
Work with engineering and support to provide effective error messages following API status codes to facilitate customers’ help desks and our technical support team
Collaborate with engineering to create code samples to accelerate the integration process for customers
What we Hope You’ll Bring:
5+ years of B2B software product documentation experience
Proficient in HTML and Markdown and/or familiarity with different tooling options like Readme or Docusaurus for documentation
Excellent written communications skills for technical audiences
Comfortable explaining complex concepts in layman's terms
Deep understanding and experience with task-based and progressive disclosure documentation principles
Excellent grasp of document formatting and graphics handling of images, videos, graphs, and tables.
Advocate for Agile development methodologies
Experience at and thrive in a startup or early-stage environment
Team player who is self-motivated and comfortable working independently
Detail oriented
Bonus: Experience writing for identity access management and/or security-focused technical products
Bonus: Experience writing for PLG SaaS companies
Perks at Beyond Identity:
Unlimited PTO plus 13 Paid Company Holidays
Generous Medical, Dental, and Vision Plans
HRA Account - An additional $3500 (for employee only) or $6000 (for employee and dependent(s) per year to help offset some out of pocket expenses
Paid Parental Leave
401K Plan
Fun Company Events
Competitive Salary + Equity Compensation Packages
Weekly company meetings led by our CEO promoting transparency and communicating company news
Beyond Identity Inc. is an equal opportunity employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
About Company
Beyond Identity is revolutionizing digital access for organizations looking to improve protection against cyber attacks and deliver the highest levels of security for their workforces, customers, and developers. Its suite of passwordless, phishing-resistant, and Zero Trust Authentication solutions improves security and user experience. The platform delivers continuous risk-based authentication incorporating security telemetry from the zero trust ecosystem to ensure only valid users and secure devices gain or maintain access to critical resources. Organizations like Snowflake, Cornell University, and World Wide Technology rely on Beyond Identity’s highly available cloud-native platform to thwart attacks and advance their zero trust strategies. To learn more about Beyond Identity’s FIDO2 certified multi-factor authentication (MFA) solutions, visit beyondidentity.com and stay connected with us on LinkedIn, X, and YouTube.