Service Delivery Coordinator
2024-08-15
Philippines
ConnectOS
Salary: P50,000 to P70,000 (Monthly Package)
Schedule: Monday – Friday (10:00 AM - 07:00 PM)
What are we looking for?
Skills Required:
5+ years of proven experience in Telecommunications Service Delivery or Project Management
Experience in Network and communication technologies
Excellent written and verbal communication skills with the ability to communicate with tact and diplomacy through all hierarchal levels of an organization.
Proven project coordination skills and leading a team
Experience in working with Network Solutions is highly regarded
Nice to Have:
Demonstrated experience in managing customer relations and liaising effectively with external parties and service providers.
What will you do?
Liaise with our Carrier partners to place, amend and coordinate network installation orders.
Manage delivery lead times of services with our partners and customers.
Managing multiple customer/partner orders and aligning delivery
Drive carrier partners and engineers to deliver services within SLA
Scheduling of on-site field engineers to perform installations with our partners and customers.
Coordinate work schedules for our engineering team.
Provide regular delivery updates to our partners and customers.
Providing excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience
Foster a solution-focused culture within the team, aiming to meet and exceed customer expectations.
Work closely with our Sales Support and Engineering Teams
Continual improvement of service delivery processes
Join the awesome team and enjoy these benefits & perks:
Home-based
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is a licensed telecommunications carrier with an extensive network backbone spanning Australia and New Zealand. They excel in providing top-notch Connectivity, Voice and Mobile, and Cyber Security solutions.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
About the company
Company overview ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges. Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.
Why join us?Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive. We offer Premium HMO, awesome technology and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.
We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: [email protected]
Schedule: Monday – Friday (10:00 AM - 07:00 PM)
What are we looking for?
Skills Required:
5+ years of proven experience in Telecommunications Service Delivery or Project Management
Experience in Network and communication technologies
Excellent written and verbal communication skills with the ability to communicate with tact and diplomacy through all hierarchal levels of an organization.
Proven project coordination skills and leading a team
Experience in working with Network Solutions is highly regarded
Nice to Have:
Demonstrated experience in managing customer relations and liaising effectively with external parties and service providers.
What will you do?
Liaise with our Carrier partners to place, amend and coordinate network installation orders.
Manage delivery lead times of services with our partners and customers.
Managing multiple customer/partner orders and aligning delivery
Drive carrier partners and engineers to deliver services within SLA
Scheduling of on-site field engineers to perform installations with our partners and customers.
Coordinate work schedules for our engineering team.
Provide regular delivery updates to our partners and customers.
Providing excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience
Foster a solution-focused culture within the team, aiming to meet and exceed customer expectations.
Work closely with our Sales Support and Engineering Teams
Continual improvement of service delivery processes
Join the awesome team and enjoy these benefits & perks:
Home-based
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is a licensed telecommunications carrier with an extensive network backbone spanning Australia and New Zealand. They excel in providing top-notch Connectivity, Voice and Mobile, and Cyber Security solutions.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
About the company
Company overview ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges. Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.
Why join us?Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive. We offer Premium HMO, awesome technology and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.
We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: [email protected]