Services Program Manager
2024-09-06
USA
Litify
About Us
At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.
Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.
Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.
About the Role
Litify is looking for an experienced Services Program Manager to oversee our implementation projects for our Time, Billing & Accounting (TB&A) product suite. This role will become an expert on our TB&A product and focus on the full services lifecycle, from pre-sales (involved in scoping and approving SOWs), through implementation (timeline management, risk mitigation and management) and successful go-live and hand-off. You will also partner with cross-functional teams and leadership at Litify to improve and refine our positioning in the markets that utilize our TB&A products and integrations, and be involved in influencing our product roadmap. This is a dynamic and influential cross-functional role that will focus on process improvement and operations, project and program management, and shaping our TB&A product.
The Services Program Manager is responsible for the following:
Be the SME in Time, Billing & Accounting product implementations at Litify
Oversee and own end-to-end implementation projects to ensure project success and drive on-time delivery
Collaborate with the Product team on roadmaps and release plans and align with strategic objectives and priorities and educating both the Litify internal teams and the 3rd party partners running implementations
Evaluate project team performance on individual projects and work to ensure that implementation teams have the tools, processes, and training required to deliver high quality implementations
Identify issues and risk and ensure mitigation plans are defined or escalate as needed
Design, pilot, and roll out new processes, best practices, standards, and KPIs as needed to improve team efficiency and effectiveness while avoiding unnecessary duplication of/variation from standard processes
Evaluate team agile development practices, identify opportunities for improvement, and execute a visible plan for their achievement
Own day-to-day communications with partners on project performance and progress
A successful Services Program Manager will exhibit the following:
Strong knowledge and understanding of the insurance defense market and/or time, billing and accounting product(s)
Demonstrated experience in program management and managing multiple projects with varying timelines, scope, budget, etc. concurrently
Collaborative, flexible, cross-functional nature with an extreme ownership mindset
Passion for winning and raising the bar in everything you do
Expert use of project planning and tracking tools
Ability to influence others even when you do not have direct authority over them
Disclosure:
The estimated pay range for this role is $140,000-145,000. You may also be offered a bonus and benefits.
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.
The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.
Ready to make a difference with us? Discover more about Litify and explore our open roles at www.litify.com. Connect with us on Instagram (@LitifyHQ), Twitter (@LitifyHQ), or LinkedIn.
At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.
Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.
Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.
About the Role
Litify is looking for an experienced Services Program Manager to oversee our implementation projects for our Time, Billing & Accounting (TB&A) product suite. This role will become an expert on our TB&A product and focus on the full services lifecycle, from pre-sales (involved in scoping and approving SOWs), through implementation (timeline management, risk mitigation and management) and successful go-live and hand-off. You will also partner with cross-functional teams and leadership at Litify to improve and refine our positioning in the markets that utilize our TB&A products and integrations, and be involved in influencing our product roadmap. This is a dynamic and influential cross-functional role that will focus on process improvement and operations, project and program management, and shaping our TB&A product.
The Services Program Manager is responsible for the following:
Be the SME in Time, Billing & Accounting product implementations at Litify
Oversee and own end-to-end implementation projects to ensure project success and drive on-time delivery
Collaborate with the Product team on roadmaps and release plans and align with strategic objectives and priorities and educating both the Litify internal teams and the 3rd party partners running implementations
Evaluate project team performance on individual projects and work to ensure that implementation teams have the tools, processes, and training required to deliver high quality implementations
Identify issues and risk and ensure mitigation plans are defined or escalate as needed
Design, pilot, and roll out new processes, best practices, standards, and KPIs as needed to improve team efficiency and effectiveness while avoiding unnecessary duplication of/variation from standard processes
Evaluate team agile development practices, identify opportunities for improvement, and execute a visible plan for their achievement
Own day-to-day communications with partners on project performance and progress
A successful Services Program Manager will exhibit the following:
Strong knowledge and understanding of the insurance defense market and/or time, billing and accounting product(s)
Demonstrated experience in program management and managing multiple projects with varying timelines, scope, budget, etc. concurrently
Collaborative, flexible, cross-functional nature with an extreme ownership mindset
Passion for winning and raising the bar in everything you do
Expert use of project planning and tracking tools
Ability to influence others even when you do not have direct authority over them
Disclosure:
The estimated pay range for this role is $140,000-145,000. You may also be offered a bonus and benefits.
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.
The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.
Ready to make a difference with us? Discover more about Litify and explore our open roles at www.litify.com. Connect with us on Instagram (@LitifyHQ), Twitter (@LitifyHQ), or LinkedIn.