Shift Leader en St Julian's (Malta)
2026-08-12
Malta - St Julian's, España
Descripción de la oferta
Proceso de selección continuo.FuncionesThe Shift Leader must be an organized and enthusiastic person who enjoys working in a fast-paced environment. The Shift Leader should demonstrate and ensure the highest level of courteous and efficient service to ensure patrons feel welcome and that their needs are always attended. Responsibilities: -Build and maintain positive client and customer relationships -Plan, supervise and control various operations whilst working closely with the direct manager -Ensure that the service team is well managed -Ensure that a high quality of product and service is maintained in the venue to ensure guest satisfaction and safety -Complete daily operational tasks in a timely manner -Conduct briefing meetings with restaurant personnel -Ensure that restaurant employees are in proper uniform and adhere to the venue's appearance standards -Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction -Inspect facilities regularly and enforce strict compliance with health and safety standards -Oversee preparation of daily summary reports -Be knowledgeable of all services and products offered by the restaurant -Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork -Resolve any customer complaints as needed -Suggest changes to operating standards to improve efficiency of work -Set departmental goals and create plans of action for achieving themRequisitosQualifications & Assets: -At least 1 year experience working in a similar position -Ability to work on a shift basis including evenings, weekends, and public holidays -Ability to integrate and work well in a team environment -Ability to diffuse tense situations and resolve conflicts -Ability to make decisive decisions, delegate responsibilities and maximize resources -Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel -Possess an eye for detail and ability to work under pressure -Strong leadership and organisational skills -Strong written and verbal communication skills -Strong problem solving and trouble shooting skills -Self-motivated with the ability to work in a fast-moving environment -Working knowledge of various computer software programs (MS-Office, restaurant management software, POS system)
Proceso de selección continuo.FuncionesThe Shift Leader must be an organized and enthusiastic person who enjoys working in a fast-paced environment. The Shift Leader should demonstrate and ensure the highest level of courteous and efficient service to ensure patrons feel welcome and that their needs are always attended. Responsibilities: -Build and maintain positive client and customer relationships -Plan, supervise and control various operations whilst working closely with the direct manager -Ensure that the service team is well managed -Ensure that a high quality of product and service is maintained in the venue to ensure guest satisfaction and safety -Complete daily operational tasks in a timely manner -Conduct briefing meetings with restaurant personnel -Ensure that restaurant employees are in proper uniform and adhere to the venue's appearance standards -Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction -Inspect facilities regularly and enforce strict compliance with health and safety standards -Oversee preparation of daily summary reports -Be knowledgeable of all services and products offered by the restaurant -Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork -Resolve any customer complaints as needed -Suggest changes to operating standards to improve efficiency of work -Set departmental goals and create plans of action for achieving themRequisitosQualifications & Assets: -At least 1 year experience working in a similar position -Ability to work on a shift basis including evenings, weekends, and public holidays -Ability to integrate and work well in a team environment -Ability to diffuse tense situations and resolve conflicts -Ability to make decisive decisions, delegate responsibilities and maximize resources -Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel -Possess an eye for detail and ability to work under pressure -Strong leadership and organisational skills -Strong written and verbal communication skills -Strong problem solving and trouble shooting skills -Self-motivated with the ability to work in a fast-moving environment -Working knowledge of various computer software programs (MS-Office, restaurant management software, POS system)