Site Reliability Engineer

Company DescriptionExperian® Decision Analytics (DA) integrates predictive data and analytics into valuable business decisions that provide greater insight into decision performance and helps companies keep pace with changing business priorities. By applying expert consulting, analytical tools, software and systems to convert data into valuable business decisions. Our expertise spans a variety of industries and we provide software to some of the world's largest finance, telcos and other blue-chip companies. The crown jewel in our software suite is PowerCurve which provides best-in-class decisioning applied across the whole customer life-cycle from customer acquisition to in-life and collections, as well as in fraud detection and identity resolution systems. PowerCurve is able to execute on hosted and cloud platforms. The ideal candidate will have experience of operations, a passion for automation and an interest in software development or they will have experience of software development, a passion for automation and an interest in operational excellence. If you have incident manager skills and are able to manage rationally and calmly during a crisis that would be an added bonus. There is an expectation to work occasional peak weekends as well as some on call requirements. This is the beginning of a growing team and we are looking for individuals to grow with it. As a senior engineer we will be looking to you to role model behaviours as well as give technical leadership within the team.You will lead the team's technical vision bridging the gap across platforms, infrastructure, automation and software. You will be able to review and design nonfunctional requirements, prioritise key areas of operational architecture and guide both operational staff and software feature engineers on SRE best practice.Job DescriptionPrimary Accountabilities:Uptime of Experian One – Experian's Cloud SaaS offering for Decision Analytics. Significant Demands:Enhancing and automation of the Monitoring and Alerting of our platformResponding to incidents and restoring service, but also identifying issues before they happen.Gaining a strong understanding of the systems to efficiently triage issues and find owners for problem resolutionAn ability to identify an issue or a manual process and ensure that they never occur againIncident management; able to co-ordinate others and be co-ordinated during service disruptions with a focus on restoring availabilityAbility to write complex queries using various tools, an ability to lead others to excel in this fieldReviewing systems designs and implementations to identify resiliency, scalability and monitoring issues prior to implementationStrong Knowledge of Kubernetes, Infrastructure as Code, High availability principles.Excellent communication skills in English with colleagues across the globe. Working Practices and Relationships:Strong relationships with other members of the SRE team, primary based in Kuala Lumpur but also London, Arizona, SofiaWorking relationships with colleagues in other departments, third parties who support backing applications.Collaborative relationships with developers, security and architects to influence them to build resilient, maintainable solutionsProficiency in one programming or scripting language and willingness to apply software development best practices to an operational role Principle ResponsibilitiesWork closely with the development team to bring new software releases to production more effectivelyDevelop and deploy OSS tools for use within the Cloud Operations groupDevelop, deploy and manage a highly scalable and high-availability platform which monitor and maintain service performance and availability metricsAutomate everything from deployment, monitoring, management and incident response - treat 'Everything as Code' Take ownership of our configuration management platformsCollaborate with developers to bring new features and services into productionAssist identifying and mitigating security threats to comply with a strict security complianceDevelop and improve operational practices and proceduresProduce high-level design documentation where requiredInnovation in all areas- people, process, technology.Ensure close collaboration between Development and Operations, enabling smoother operation between team.More about you Direct experience of supporting complex, highly scaled systems in productionLinux knowledge, experience troubleshooting and predicting issues in advanceNetworking, troubleshooting and monitoringCloud Native application designs for high performance, scalability and resilienceIncident Management and co-ordination, Blameless PIRsKubernetes, OpenShift, Splunk, Dynatrace, Thousand Eyes, ServiceNow, Jira, Jenkins, Python, PrometheusJava, Cassandra, Redis, RunDeck, MongoDB, Apigee, Okta, PostGres, AWS, Azure, GCPInfrastructure as Code, Git OpsLine management, coaching or mentoring.Key BehaviorsExcellent communication skills. Written and verbal fluency in English is requiredHighly organized and with a good attention to detail#CustomerObsessedWorking across boundaries - geographically, teams, language and culturalCurious and willing and able to learn new technologies and practicesCloud aware, you understand how cloud technologies differ from other technical approaches and are able to explain these to others.Lives and breathes availability and operational excellence in technologyIs this you?You strive to remove repetitive tasks from your daily existenceYou are a keen following of technology trendsYou believe that software is to be used not to be admired.You solve for the future as well as the immediateYou empower others to deliverYou develop trust, you make conflict constructive, create commitment, drive accountability and drive resultsYou are articulate, clear, concise, and you can tailor your approach to the audienceYou can manage stakeholders at all levels and influence decision making Why this role is critical to us As part of the next phase in DA growth, Engineering Services is looking to expand the Site Reliability Engineering team to offer round the global cover. As an organisation we are fully convinced that everything should be automated and that software should run software and believe in the Site Reliability Engineering model. We have established a platform using cutting edge technology, such as Kubernetes, containers, pipelines and monitoring. Continuous improvements are required to ensure our platform and tools are reliable and scalable to meet the increasing demand in various regions in future. This position is crucial for us to maintain the pace in scaling the SRE teamQualificationsProven track record of managing AWS workloads, with particular focus on ECS and EKS clustersGood understanding of key architectural principles such as high availability, disaster recovery and platform resiliencyDevOps skillset including Terraform and JenkinsAWS optimisation techniquesExcellent interpersonal and communication skillsAbility to innovate and show initiativeAdditional InformationExperian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking here