Social Support Specialist

Hadley provides both practical and social/emotional help to older adults adjusting to vision loss. The Hadley Help Desk is looking to add a part-time Social Support Specialist to their awesome team. This position is responsible for ensuring the mission, values, and culture of Hadley are communicated and upheld both externally and internally. Essential Skills Understand the needs of our membersEngage those seeking help from Hadley through calls, chats, and emails. Log and Document member interactions.Ensure Hadley members have the resources they need to benefit from our services. Have an in-depth knowledge of Hadley website and offline offeringsGreat Team Member:Reflect and discuss incoming calls, chats, and emails for continuous quality improvement.Participate in team building and training to continually enhance interaction skills. Support and fill in as needed when team members are outComputer Skills: Microsoft Office Suite, Salesforce, Zoom, Microsoft TeamsExcellent Listening skills: Strong active listening skills via multiple media types (phone, email, and instant chat). Ability to integrate what youve heard to make a personal connection with those reaching out for help.Impeccable Communication skills: Ability to clearly articulate what Hadleys help has to offer and readily reference outside resources too. Communicate within the Help Desk team to be able to serve learners efficiently and effectively. Effective Writing Skills: Letter Writing, Email Writing, Note TakingEducation:College degree, masters preferredCreative thinker and problem solver Proficient planning, organizational and time management skillsWork Environment: Work 18.75 hours per week, hours of 11 a.m. 2:30 p.m. (CST)Hybrid work flexibility, onsite in Winnetka, ILOn monitored phone and computer regularlyHadley offers competitive salaries and a superior benefits package. We are an equal opportunity employer and actively support a diverse and inclusive work environment.