Software Quality Assurance Engineer 2

Summary:CallMiner’s QA team is seeking an experienced software tester who is passionate about quality. As a member of our fantastic team, you will work closely with fellow QA team members, Engineering teams, and Product teams in order to meet the requirements and overall quality of the intended solution. Responsibilities: Create clear, concise detail-oriented test plans/cases with a high standard of accuracy. Identify test requirements from specifications & map test case requirements. Maintain functional test cases and other test artifacts like the test data, data validation, and harness scripts. Identify any potential quality issues per defined process and escalate potential quality issues immediately. Troubleshoot and triage defects during the testing process to drive towards root cause identification and resolution. Backend testing which may include database validating stored procs, jobs and triggers, utilizing queueing systems, reviewing logs, or using other tools to confirm the software is working properly. Work closely with other QA, Engineering, and/or Product team members. Work with other QA and Automation team members to ensure adequate test coverage for all releases. Required Skills: Strong analytical mind and problem-solving skills Sound organizational and planning skills with a solid attention to detail Ability to work quickly and juggle many concurrent tasks eloquently Effective communication skills and excellent interpersonal skills Experience with API testing Experience with databases such as SQL and MongoDB Experience with tools like Postman, Fiddler, Wireshark, JMeter Have an eagerness for learning and a desire to stay up to date with QA best practices RequirementsMinimum Required Experience: Bachelor’s degree or equivalent work experience 4+ years of relevant QA testing concepts and processes including technical testing experience Experience with Agile testing practices Experience with Jira and TFS is a plus BenefitsAbout CallMinerCallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.Our strong commitment to a positive workplace has earned us the recognition of a 2021 & 2022 Top Place to Work by the Boston Globe and a 2022 Top Workplace USA by Energage.Benefits + PerksAt CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, commuter benefits and more.We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state or local laws.About the companyBy revealing meaningful insight from customer interactions at scale, we deliver the intelligence needed to make better business decisions.Our platform analyzes interactions at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity.