Spa Assistant

The Spa Assistant plays a vital role in supporting the day-to-day operations of the spa, ensuring clients receive a high-quality, relaxing experience. This position involves a combination of hands-on tasks, including room preparation, inventory management, marketing support, and client relations. The ideal candidate will be detail-oriented, organized, and possess excellent communication skills. Key Responsibilities:Social Media & Marketing SupportAssist with creating, curating, and scheduling content for the spas social media platforms (Instagram, Facebook, etc.).Respond to comments, messages, and reviews on social media channels in a timely, professional manner.Help organize marketing campaigns, promotions, and spa events.Take high-quality photos of the spa, treatments, and products for marketing purposes.Support in drafting and sending out newsletters, promotional emails, and blog content. Room Preparation and TurnoverPrepare treatment rooms by setting up linens, equipment, and products before each appointment.Ensure all rooms are cleaned and sanitized between clients.Restock treatment rooms with necessary supplies, including towels, linens, and spa products. Daily Spa TasksGreet and welcome clients warmly, ensuring they feel comfortable and relaxed.Assist in maintaining a clean and organized reception area and common spaces.Handle client check-ins, scheduling, and payments as needed.Ensure all spa equipment is well-maintained and in good working condition. Inventory ManagementTrack, manage, and organize spa inventory, including skincare products, linens, and supplies.Place orders for new supplies as needed, ensuring the spa is always stocked.Assist in organizing product displays and retail areas to enhance the customer experience. Client Relations & SupportProvide exceptional customer service by answering client questions about treatments, products, and appointments.Address and resolve client concerns promptly, escalating to management when necessary.Build relationships with clients to encourage repeat visits and product sales.Ensure clients receive personalized attention and support throughout their spa experience. Qualifications & Skills:Strong organizational skills and attention to detail.Excellent communication and customer service skills.Proficiency with social media platforms (Instagram, Facebook) and basic understanding of marketing.Ability to multitask and work in a fast-paced environment.Previous experience in a spa, wellness, or customer service setting preferred.Basic knowledge of spa treatments and products is a plus, but training will be provided. Working Conditions:Must be able to work flexible hours as needed.Ability to stand for long periods and perform light physical tasks such as lifting and moving spa supplies.