Store Manager

**Job Overview:**Salon BE Chocolat, an esteemed chocolate boutique in Greenwich, seeks an experienced and motivated part-time Store Manager. This individual will work closely with our current store manager, overseeing daily operations and ensuring excellent customer service. The ideal candidate will have experience selling luxury products in affluent locations and be adept at managing store activities independently. Additionally, this role requires effective coordination with our main Atelier BE Chocolat branch in Fairfield, particularly concerning inventory, social media communications, and special custom orders. Establishing a great working relationship with the Delamar hotel manager and staff is also crucial, as Salon BE Chocolat is hosted inside the hotel's reception area.**Responsibilities:**- **Customer Service & Sales:** - Develop strategies to enhance customer service, drive store sales, and increase profitability. - Ensure high levels of customer satisfaction through exceptional service. - Loves to learn and is comfortable executing custom tasting experiences.- Handle customer complaints and feedback professionally.-Well connected and one of strengths is building and maintaining relationships.- **Store Operations:** - Manage daily store operations including opening and closing procedures.- (Salon is open Tuesday to Saturday from 11 AM-530PM-and 11-3 PM on Sundays). - Maintain inventory levels, ensuring products are well-stocked and displayed attractively.- Experience with email preferred. - Implement security measures to protect merchandise and ensure a safe environment for customers and staff.- **Team Collaboration:** - Coordinate with the current store manager to align store goals and initiatives. - Train and mentor staff to improve performance and customer engagement. - Assist in recruiting and onboarding new employees as needed.-Comfortable with coming up with creative, new ways to do things and reassessing areas that could use improvement.- **Marketing & Promotions:** - Organize and oversee special promotions, events, and displays. - Stay informed on market trends and competitor activities to adjust store strategies accordingly.- **Coordination with Atelier BE Chocolat:** - Manage inventory coordination with Atelier BE Chocolat to ensure timely restocking. - Oversee social media communications in collaboration with the Atelier to maintain consistent brand messaging. - Handle special custom orders, coordinating details and delivery with the Atelier.- **Hotel Relations:** - Establish and maintain a positive working relationship with the Delamar hotel manager and staff. - Coordinate with hotel staff for seamless integration of store services within the hotel reception. - Participate in hotel events, local events, and promotions to enhance the store's visibility and sales.- **Financial Management:** - Monitor and manage store budgets, including sales goals and expenditures. - Generate and analyze sales reports to guide decision-making and strategy adjustments.**Requirements:**- Proven experience in a managerial role within a luxury retail environment.- Professional, poised, and ability to learn quickly.- Strong leadership and organizational skills.- Excellent communication and interpersonal abilities.- Ability to work independently and make informed decisions.- Proficiency in inventory management and point-of-sale (POS) systems.- Flexibility to work part-time, including weekends and holidays as required.**Compensation:**Competitive salary with potential performance-based bonuses. Additional benefits include employee discounts, luxury events, and professional development opportunities.**To Apply:**Submit your resume and a cover letter detailing your experience and why you are the perfect fit for Salon BE Chocolat to [email protected]