Support Analyst First Line Agent (with French) Las Palmas de Gran Canaria (Las Palmas)
2025-03-31
Las Palmas de Gran Canaria (Las Palmas), España
Descripción de la oferta
Proceso de selección continuo.FuncionesInteract with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. · Identify, evaluate and prioritize customer problems and complaints. · Analyze customer problems and formulate plans of resolution. · Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. · Evaluate new services, processes and technologies introduced at the helpdesk. · Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements · Work with departmental staff to promote, develop, and maintain strong customer service values. · Escalate unresolved issues to support leads, designated (Client) service group.Requisitos· Mandatory languages: French · Basic PC Skills Good communication skills Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) Possibility to remote working depend of productivity Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation Basic understanding of the principles, theories, and practices of group dynamics and/or team development Basic Business Development:, Results Focused, Initiative Customer-oriented · Experience: No specific experience is required (initial training)
Proceso de selección continuo.FuncionesInteract with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. · Identify, evaluate and prioritize customer problems and complaints. · Analyze customer problems and formulate plans of resolution. · Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. · Evaluate new services, processes and technologies introduced at the helpdesk. · Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements · Work with departmental staff to promote, develop, and maintain strong customer service values. · Escalate unresolved issues to support leads, designated (Client) service group.Requisitos· Mandatory languages: French · Basic PC Skills Good communication skills Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) Possibility to remote working depend of productivity Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation Basic understanding of the principles, theories, and practices of group dynamics and/or team development Basic Business Development:, Results Focused, Initiative Customer-oriented · Experience: No specific experience is required (initial training)