Support Analyst First Line (Finnish) España
2025-02-11
España, España
Descripción de la oferta
Proceso de selección continuo.Funciones• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements • Work with departmental staff to promote, develop, and maintain strong customer service values. • Escalate unresolved issues to support leads, designated (Client) service group.Requisitos• Basic PC Skills • Language: Finish and English (nice to have Swedish and Norwegian) Good communication skills Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation Basic understanding of the principles, theories, and practices of group dynamics and/or team development Basic Business Development:, Results Focused, Initiative Customer-oriented • Experience: No specific experience is required (initial training)
Proceso de selección continuo.Funciones• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements • Work with departmental staff to promote, develop, and maintain strong customer service values. • Escalate unresolved issues to support leads, designated (Client) service group.Requisitos• Basic PC Skills • Language: Finish and English (nice to have Swedish and Norwegian) Good communication skills Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation Basic understanding of the principles, theories, and practices of group dynamics and/or team development Basic Business Development:, Results Focused, Initiative Customer-oriented • Experience: No specific experience is required (initial training)