Support Analyst First Line with French Santa Cruz de Tenerife (Santa Cruz de Tenerife)
2026-01-12
Santa Cruz de Tenerife, España
Descripción de la oferta
Proceso de selección continuo.FuncionesWe are looking for customer service professionals with a good knowledge of French for one of our client companies in Santa Cruz de Tenerife. Responsibilities Interact with customers via telephone, email and the web, providing technical support and problems solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. Evaluate new services, processes and technologies introduced at the helpdesk. Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements Work with departmental staff to promote, develop, and maintain strong customer service values. Escalate unresolved issues to support leads, designated (Client) service group.RequisitosMandatory languages: French Basic PC Skills Good communication skills Availability to work in shifts: 7 24 (40 hours per week, 5 days per week) Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation Basic understanding of the principles, theories, and practices of group dynamics and/or team development Basic Business Development: Results Focused, Initiative Customer oriented Experience: No specific experience is required (initial training)
Proceso de selección continuo.FuncionesWe are looking for customer service professionals with a good knowledge of French for one of our client companies in Santa Cruz de Tenerife. Responsibilities Interact with customers via telephone, email and the web, providing technical support and problems solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. Evaluate new services, processes and technologies introduced at the helpdesk. Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements Work with departmental staff to promote, develop, and maintain strong customer service values. Escalate unresolved issues to support leads, designated (Client) service group.RequisitosMandatory languages: French Basic PC Skills Good communication skills Availability to work in shifts: 7 24 (40 hours per week, 5 days per week) Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation Basic understanding of the principles, theories, and practices of group dynamics and/or team development Basic Business Development: Results Focused, Initiative Customer oriented Experience: No specific experience is required (initial training)