Technical Solutions Lead
2024-08-14
UK
StackAdapt
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
We're seeking a Technical Solutions Lead to help lead our growing Solutions team. Our product is dynamic with an evolving UI, complex front and backend systems, and lots of data to investigate. As the leader of this team, you will be reporting to the Manager of QA and Solutions and become the go-to person for any technical escalations. As a leader, you will help ensure the team is properly equipped with everything they need in order to succeed.
StackAdapt is a remote-first company, and we are open to candidates located anywhere in the UK.
What you'll be doing:
Advising, coaching, and supporting our Technical Solutions Specialist team members to develop their capabilities and complete their individual growth goals
Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.
Taking ownership of escalations and highly technical problem solving.
Taking part in the recruitment process to hire new team members
Conducting performance reviews for people on your team
Working with clients to help solve their technical issues
What you’ll bring to the table:
At least 5 years experience in technical support, product support, and/or software engineering capacity
Prior experience managing a small team
Basic to intermediate knowledge/experience in Digital Advertising
At least 4 years of experience with Javascript.
Experience with Google Tag Manager (GTM) and CMS systems (Wordpress, Shopify, Hubspot) are a strong plus
StackAdapters enjoy:
Competitive salary
Private Medical Insurance cover
Auto-enrolment into the company pension scheme
Work from home reimbursements
Coverage and support of personal development initiatives (conferences, courses, etc)
An awesome parental leave policy
A friendly, welcoming, and supportive culture
Take part in our Walk and Wander policy, which allows you to work from anywhere worldwide.
Our social and team events (virtually!)
#LI-KR1
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign’s Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
#LI-Remote
We're seeking a Technical Solutions Lead to help lead our growing Solutions team. Our product is dynamic with an evolving UI, complex front and backend systems, and lots of data to investigate. As the leader of this team, you will be reporting to the Manager of QA and Solutions and become the go-to person for any technical escalations. As a leader, you will help ensure the team is properly equipped with everything they need in order to succeed.
StackAdapt is a remote-first company, and we are open to candidates located anywhere in the UK.
What you'll be doing:
Advising, coaching, and supporting our Technical Solutions Specialist team members to develop their capabilities and complete their individual growth goals
Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.
Taking ownership of escalations and highly technical problem solving.
Taking part in the recruitment process to hire new team members
Conducting performance reviews for people on your team
Working with clients to help solve their technical issues
What you’ll bring to the table:
At least 5 years experience in technical support, product support, and/or software engineering capacity
Prior experience managing a small team
Basic to intermediate knowledge/experience in Digital Advertising
At least 4 years of experience with Javascript.
Experience with Google Tag Manager (GTM) and CMS systems (Wordpress, Shopify, Hubspot) are a strong plus
StackAdapters enjoy:
Competitive salary
Private Medical Insurance cover
Auto-enrolment into the company pension scheme
Work from home reimbursements
Coverage and support of personal development initiatives (conferences, courses, etc)
An awesome parental leave policy
A friendly, welcoming, and supportive culture
Take part in our Walk and Wander policy, which allows you to work from anywhere worldwide.
Our social and team events (virtually!)
#LI-KR1
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign’s Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
#LI-Remote