Technical Support Engineer

Anrok is pioneering the way in addressing a crucial challenge for businesses worldwide: navigating the complex realm of sales tax and VAT. As tax regulations continue to change and become more intricate, companies require a dependable and automated solution to manage risk and ensure global compliance doesn’t become a drag on their revenue. Anrok’s cutting-edge platform seamlessly integrates with various billing and payment systems, streamlining sales tax monitoring, registration, reconciliation, and filing across multiple jurisdictions.As a Technical Support Engineer, you will be the crucial link between our customers and our product and engineering teams. Your primary focus will be on understanding and resolving complex technical issues, leveraging internal resources and teams to provide clear, concise solutions to customers with varying levels of technical expertise.In this role, you will:Deeply analyze and understand customer technical issues, using your expertise to diagnose problems efficientlyLeverage internal resources and collaborate with various teams to resolve complex technical challengesInterpret internal and external technical documentation and API specifications to assist in understanding customer needsCommunicate technical concepts clearly and concisely to customers with less technical understandingServe as a bridge between customers and internal teams, ensuring effective information flow and issue resolutionContribute to the continuous improvement of our support processes and knowledge baseWhat excites us:Strong technical aptitude with the ability to quickly grasp complex systems and documentationExcellent written and verbal communication skills, with a talent for making complicated ideas accessible to non-technical audiencesPrevious experience in a customer-facing technical support roleProven ability to collaborate effectively with engineering and support teams to resolve customer issuesAbility to manage multiple priorities and adapt quickly in a fast-paced environmentWhat we offer:The equity upside of an early-stage startup with the product-market fit of a later-stage company.Daily lunch and snacks for those working out of our San Francisco office.Medical, dental, and vision insurance covered 100%.One Medical membership covered, flexible sick benefits and more.Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.One Medical annual membership.Bi-annual team offsites and optional quarterly gatherings at the SF HQ office.Home office setup stipend to ensure you have the equipment you need to thrive at work.For employees based in the San Francisco Bay Area, we follow a hybrid model. Where we come into the office 3 days a week to collaborate in person. For employees located outside of the San Francisco Bay Area, you will work remotely full-time