Technical Support Engineer

About the role:Monte Carlo is growing its Technical Support Engineering team! In this role, you’ll make customers successful by solving technical problems, creating resources, and defining processes. You’ll work closely with customer success, engineering, sales, and product. This includes debugging technical issues for current customers and prospects, delivering technical enablement, writing documentation, integrating Monte Carlo into customers’ data environments, and designing processes to drive efficiency and collaborate across teams. This role is a technical jack of all trades - if you enjoy fast-paced startup environments, solving problems, and working cross-functionally, this role is for you! Monte Carlo believes deeply in Customer Success. Our CEO and co-founder, Barr Moses, was VP of Customer Operations at Gainsight, the Customer Success company. Our first company value is Customer Impact.Here’s what you’ll be doing:Solving technical problems. We are an infrastructure-heavy product so a hunger to solve technical issues and get into architecture is a mustWriting the playbook. You’re an early member of the Support Engineering team. You’ll help define our strategy and process and execute on itMaking customers happy! At the core of the Support Engineering team is a desire to make customers wildly successful and happyHigh impact at startup environments. A high degree of ownership and bias for action is criticalBeing part of a high-performing team. We hold ourselves to a high bar and set ambitious goalsWe’re excited about you because you have:2+ years of experience in Support Engineering or a similar role (Success Engineering, Product Engineering, Sales Engineering, Solutions Architecture). Knowledge of cloud infrastructure is a strong plusDemonstrated track record in an early-stage company or highly ambiguous environmentAbility to work efficiently and effectively cross-functionally with customer success, sales, engineering, and productAbility to prioritize amongst complex and competing objectives #LI-REMOTEAbout Monte CarloAs businesses increasingly rely on data to power digital products and drive better decision-making, it’s mission-critical that this data is accurate and reliable. Monte Carlo, the data reliability company, is the creator of the industry's first end-to-end Data Observability platform. Named an Inc. Best Workplace for 2024, a DBTA Readers Choice for Best Data Observability Solution for 2024, a G2 Best Product for 2023, and the "New Relic for data" by Forbes, we've raised $236M from Accel, ICONIQ Growth, GGV Capital, Redpoint Ventures, IVP, and Salesforce Ventures. Monte Carlo works with data-driven companies like Fox, Pepsico, Amazon, American Airlines, and other leading enterprises to help them achieve trust in data.Come As You AreEquality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.We are proud to be recognized for our world-class employee experience:Monte Carlo Named an Inc. Best Workplace for 2024Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024Data Quality Startup Monte Carlo Is A Unicorn After Fourth Funding Round In Two Years