Technical Support Representative
2024-09-18
Portugal
JUJUR
Position: Technical Support RepresentativeLocation: remote, Portugal Work model: remote (after initial 2 week office training in Porto)Employment type: Full-timeDUTIES AND RESPONSIBILITIES:
Provide technical support in French (for customers) and English (for developers) via chat and voice channels
Troubleshoot and resolve product-related issues using MySQL
Collaborate with team members and escalate complex issues to the development team when necessary
Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
Act as a bridge between customers and developers, communicating technical details clearly and effectively.
REQUIREMENTS:
Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
Strong understanding of MySQL
Knowledge / familiarity with Postman will be considered as an advantage
Available to work in shift rotation - Monday to Friday, 07:00 AM to 07:00 PM
High school degree or equivalent (or higher)
No prior work experience required, but a solid knowledge of MySQL is essential
Knack for technology and providing outstanding customer support
Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).
OFFER:
Competitive remuneration package
Guidance and tools to reach your full potential
Ability to work remotely, from comfort of your home
Monthly performance bonus
Work from Home monthly allowance
Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
And many others!
Provide technical support in French (for customers) and English (for developers) via chat and voice channels
Troubleshoot and resolve product-related issues using MySQL
Collaborate with team members and escalate complex issues to the development team when necessary
Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
Act as a bridge between customers and developers, communicating technical details clearly and effectively.
REQUIREMENTS:
Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
Strong understanding of MySQL
Knowledge / familiarity with Postman will be considered as an advantage
Available to work in shift rotation - Monday to Friday, 07:00 AM to 07:00 PM
High school degree or equivalent (or higher)
No prior work experience required, but a solid knowledge of MySQL is essential
Knack for technology and providing outstanding customer support
Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).
OFFER:
Competitive remuneration package
Guidance and tools to reach your full potential
Ability to work remotely, from comfort of your home
Monthly performance bonus
Work from Home monthly allowance
Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
And many others!