Technical Writer II
2024-11-11
USA
Jamf
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you'll do at Jamf:
The Technical Writer II will work as part of cross-functional Agile delivery teams to create, deliver, and maintain the information that explains how to use our company’s software products. That information includes, but is not limited to, in-app text, user guides, release notes, knowledge base articles, technical papers, and infographics.
*Please include a writing sample or link to view your writing sample with your application*
What you will do at Jamf:
Maintain a deep understanding of Jamf products and their role in making customers successful
Maintain a working understanding of all documentation sets, including their purpose, target audience, and overall content
Maintain an understanding of processes and procedures used throughout Tech Comm, Engineering, and Agile delivery teams
Work as part of a cross-functional, Agile delivery team to learn and research new features and develop and deliver complete, technically accurate content that meets users' needs
Demonstrate ability to adapt to a fast-paced work environment with close attention to detail
Keep up with information from Apple about their releases and security news to determine impacts on our products and our users
Seek out appropriate advice or expertise when faced with challenging or important decisions
Work with guidance when necessary, and make decisions when appropriate for assigned tasks and initiatives
Create new content from concept to delivery
Use Jira to capture and track work
Use Confluence to record research findings and other applicable information
Work with technical writers across Agile delivery teams to ensure content fits the Jamf voice and tone and expected level of quality
Work in conjunction with an information architect to ensure content is complete, usable, findable, and consistent with style guidelines
Use our content management systems and solutions to format, compile, and publish content
Onboard, educate, and mentor new technical writers as needed
Work collaboratively at the technical writer team level to assist and Influence other members
Bring forward new and innovative ideas based on areas of expertise
Continually demonstrate a mastery of technical writing skills and the overall discipline
#LIRemote
What we are looking for:
Minimum of 3 years of experience as a technical writer or communicator in the software industry (Required)
Ability to effectively manage and prioritize multiple tasks and duties simultaneously while independently coordinating and ensuring that scheduled delivery dates and milestones are achieved (Required)
Ability to communicate effectively with all levels of the organization; collocated or working remotely (Required)
Business level proficiency in English (Required)
General experience with macOS and iOS platforms (Preferred)
General experience in an Agile environment (Preferred)
Working knowledge of DITA XML, and topic-based writing (Preferred)
2 year / Associates (Required)
4 year / Bachelor's Degree (Preferred)
A combination of relevant experience and education may be considered
How we help you reach your best potential:
Named a 2024 Best Companies to Work For by U.S. News
Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
We put people over profits – which is why our customers keep coming back to us.
Our volunteer time off allows employees to support and give back to our communities.
We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
Over 100,000 Jamf Nation users, the largest online IT community in the world.
#LI-RemoteWhat is a Jamf?You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.What does Jamf do?Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs.
Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you'll do at Jamf:
The Technical Writer II will work as part of cross-functional Agile delivery teams to create, deliver, and maintain the information that explains how to use our company’s software products. That information includes, but is not limited to, in-app text, user guides, release notes, knowledge base articles, technical papers, and infographics.
*Please include a writing sample or link to view your writing sample with your application*
What you will do at Jamf:
Maintain a deep understanding of Jamf products and their role in making customers successful
Maintain a working understanding of all documentation sets, including their purpose, target audience, and overall content
Maintain an understanding of processes and procedures used throughout Tech Comm, Engineering, and Agile delivery teams
Work as part of a cross-functional, Agile delivery team to learn and research new features and develop and deliver complete, technically accurate content that meets users' needs
Demonstrate ability to adapt to a fast-paced work environment with close attention to detail
Keep up with information from Apple about their releases and security news to determine impacts on our products and our users
Seek out appropriate advice or expertise when faced with challenging or important decisions
Work with guidance when necessary, and make decisions when appropriate for assigned tasks and initiatives
Create new content from concept to delivery
Use Jira to capture and track work
Use Confluence to record research findings and other applicable information
Work with technical writers across Agile delivery teams to ensure content fits the Jamf voice and tone and expected level of quality
Work in conjunction with an information architect to ensure content is complete, usable, findable, and consistent with style guidelines
Use our content management systems and solutions to format, compile, and publish content
Onboard, educate, and mentor new technical writers as needed
Work collaboratively at the technical writer team level to assist and Influence other members
Bring forward new and innovative ideas based on areas of expertise
Continually demonstrate a mastery of technical writing skills and the overall discipline
#LIRemote
What we are looking for:
Minimum of 3 years of experience as a technical writer or communicator in the software industry (Required)
Ability to effectively manage and prioritize multiple tasks and duties simultaneously while independently coordinating and ensuring that scheduled delivery dates and milestones are achieved (Required)
Ability to communicate effectively with all levels of the organization; collocated or working remotely (Required)
Business level proficiency in English (Required)
General experience with macOS and iOS platforms (Preferred)
General experience in an Agile environment (Preferred)
Working knowledge of DITA XML, and topic-based writing (Preferred)
2 year / Associates (Required)
4 year / Bachelor's Degree (Preferred)
A combination of relevant experience and education may be considered
How we help you reach your best potential:
Named a 2024 Best Companies to Work For by U.S. News
Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
We put people over profits – which is why our customers keep coming back to us.
Our volunteer time off allows employees to support and give back to our communities.
We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
Over 100,000 Jamf Nation users, the largest online IT community in the world.
#LI-RemoteWhat is a Jamf?You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.What does Jamf do?Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs.