Training Specialist

Training & Support Specialist ResponsibilitiesReporting to the Director of Client Services. This role is an entry-level position with a career track to advance within our Client Services/Training & Support group.Function as the driver of HeroWears implementation support services and develop a deep understanding of the needs of our customersProvide virtual and in-person implementation support services to clients such as training, fit checks, workplace observations, adjustments, coaching, and troubleshootingVisually analyze human movement, evaluate exosuit fit and performance, make targeted adjustments, provide training, and coach clientsAssist clients with testing, field studies, and targeted implementations of HeroWear exosuitsTake notes and document customer interactions, responses to and reception of HeroWear products and services, feedback, suggestions, complaints, and testimonialsAnalyze data, produce reports, and summarize resultsCommunicate well with clients and across HeroWear departments to continuously improve the quality of current and future products and services provided to customersRequired SkillsBilingual in SpanishExperience in executing multi-phase projects with multiple stakeholders and participantsOrganizational Skills - handling sets of data, collecting assets (such as photos and videos), etc.Must be willing to travel up to 50% (Example: up to 2 weeks every month)Excellent written and verbal communication skills (native or professional proficiency in English), including experience and comfort speaking in front of groups of people.Proficient use of a computer and mobile device and knowledge of or ability to learn various applications and systems (e.g., Google Apps, Slack, HubSpot, etc.)Preferred SkillsPrevious experience in physical therapy, industrial ergonomics, orthotics, or workplace safety programsProficiency in hands-on work with mechanical devices