Vehicle Operations Specialist

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future.We are looking for a Vehicle Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.We have a rapidly growing fleet and customer base that rates their experience with us as Excellent on Trustpilot! We want to continue to extend that experience into our in life service provision and are looking for someone to join the Vehicle Operations team to assist with all aspects of the in life journey for our customers.We are growing fast and have a relentless focus on scalability whilst maintaining the highest levels of customer satisfaction. There is lots to do as we continue to grow but also an amazing chance to influence how we manage our fleet and plenty of development opportunities.What you'll doMinimise vehicle downtime as we rapidly expand our fleet by liaising with dealers when vehicles are in for repair, escalating with manufacturers/dealers/partners where necessary‘Own’ customer escalations from start to finish and flag common root causes to mitigate them from happening in the futureActively seek compensation on behalf of our customers where necessaryWork with our Customer Operations teams to ensure they consistently have the most up to date information to relay to our customers and keep them well informed at all timesAssist all areas of the Vehicle Operations Team when required; this may involve vehicle insurance, hire vehicle management, arranging vehicle recalls etc.Weekly reporting on volumes and trendsWhat you'll needAn understanding of the current challenges in the fleet industryExperience working in either a dealer/fleet company or service/bodyshopComfortable liaising with drivers to de-escalate situations and have a ‘phone-first’ approachConfidence in challenging dealers/manufacturers in reference to parts delays, repairs etc.Knowledge of vehicle repair processes and associated supply chains is preferablePrevious working knowledge of fleet management systems including Key2 and 1-Link is an advantageExperience working independently and as part of a close-knit teamA curious and keen-eye for detail to spot areas of improvement - we love hearing ideas!To be a natural finisher and an effective operator - you leave no loose ends in your pathTo want to be part of a rapidly growing company and be comfortable adopting changes quickly and adapt as the team and fleet growWhy else you'll love it hereWondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Employee BenefitsOctopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people About us The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.