VIP Account Manager

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.Neo Group is hiring a customer-focused VIP Account Manager to manage and cultivate relationships with Spanish-speaking VIP customers. Join us and play a vital role in expanding and nurturing valuable connections.What We Want From You: Build and nurture strong relationships with VIP customers, ensuring exceptional service and support. Proactively engage with VIP customers to understand their needs, preferences, and goals. Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty. Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face. Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards. Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention. Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention. Stay up-to-date with industry trends and best practices in VIP account management.Requirements️ Fluent in both Spanish and English, both written and spoken Previous experience in VIP account management or a similar customer-facing role Strong relationship-building and communication skills Customer-centric mindset with a passion for delivering exceptional service️ Excellent problem-solving and conflict resolution skills Ability to multitask and work efficiently in a fast-paced environment Strong analytical skills, with the ability to interpret data and drive insights Experience in the iGaming or related industry is a plusBenefits Join us on an exciting journey to shape and revolutionize a new brand in the market Experience an international work environment with a passionate, motivated and professional teamBeing part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!Explore Neo Group Further:For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!About the companyWelcome to Neo Group – Where Growth and People Thrive!At Neo Group, our mission is crystal clear: we're driven to achieve profitability and expansion in every operating market we step into. But it's not just about the numbers; it's about fostering an environment where individuals flourish and grow. We're on a mission to establish our presence in as many regions as possible, all while ensuring that our team members are supported and empowered to reach their full potential.Our vision? To build a resilient global business that stands strong in the face of local market changes. We're committed to enhancing the quality of life and growth opportunities for everyone involved, from our employees to our partners and beyond.At the heart of everything we do are our core values: Trust, Development, Stability, People-First, and Accountability. These values aren't just words on a page – they're the guiding principles that shape our culture and drive our decisions every day.Join us at Neo Group, where we're not just building a business – we're building a community where growth and people come first.