Virtual Assistant Client Services

Role OverviewWe are a small, growing mental health counseling practice providing in-person and telehealthservices across the state of Washington (U.S.).We are seeking a Part-Time Virtual Assistant to serve as the first point of contact for clients,supporting client communication, scheduling needs, and inbound phone calls. This role is primarilycustomer service–focused, with no sales, cold calling, or outbound outreach required.The ideal candidate is calm, professional, detail-oriented, and comfortable working in a mentalhealth and LGBTQ+ affirming healthcare environment.Key ResponsibilitiesClient Communication & Customer Service● Respond to new client inquiries via phone and email● Answer incoming phone calls from:○ Prospective clients○ Existing clients needing to reschedule or cancel appointments● Provide clear, compassionate, and professional communication● Gather basic intake information as needed (non-clinical)Scheduling & Administrative Support● Assist with appointment scheduling, rescheduling, and cancellations● Update and manage client information within the EHR system● Support administrative workflows related to client communication● Escalate urgent or sensitive issues appropriately to the internal teamSystems & Tools● Work within the practice's EHR system (SimplePractice – training provided)● Use Google Workspace (Gmail, Calendar, Docs, Sheets) for daily tasks● Maintain accuracy, confidentiality, and compliance with privacy standards\nRequired QualificationsStrong spoken and written EnglishPrevious experience in:○ Customer service○ Administrative support○ Healthcare, therapy, or client-facing service roles (preferred)Comfortable handling phone calls professionallyProficient with Google WorkspaceCalm, empathetic, and organized communication styleNice to HaveExperience working in:○ Mental health practices○ Healthcare or therapy environmentsFamiliarity with EHR systems (especially SimplePractice)Process-improvement mindset or self-starter tendenciesGrowth OpportunitiesOpportunity to increase hours over time as the practice growsPotential path to full-time support roleAbility to take on additional administrative or process-building responsibilities\n$500 - $700 a monthPart-time: 20 hours per weekPreferred working hours:○ Pacific Time○ Ideal schedule: 12:00 PM – 4:00 PM PT○ Some flexibility to extend to 4:30 or 5:00 PM PT as neededSchedule may be split across days depending on availability\nWhy Join Assist World?100% REMOTE$50 birthday bonus$200 testimonial bonus$300 tenure bonus every 6 months$500 entry monthly raffleNO TRACKER. NO PROBLEMPlease mention the word **HEARTENING** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.